Case study: Multi-channel Delivery20/01/2015 Customer Experience
Banks often talk about improving their customer relationships but the National Australia Bank has delivered.
Things to consider when creating an efficient datacentre, server and telco room08/01/2015 Customer Data
A number of factors are driving the need to examine a business’ data centre efficiency. IT infrastructure and operational activities are directly impacting an organisation’s business processes more than ever before.
Information Governance is Good Business08/01/2015 Business Processes
OpenText Enterprise Information Management (EIM) White Paper Series is a set of publications from OpenText™ on the topic of Enterprise Information Management.
Large Bank Ensures Regulatory Compliance09/12/2014 Enterprise Information Management
Financial institutions like SMBC have been challenged with meeting increasingly stringent regulatory requirements designed to protect investors and ensure financial stability, accountability, and transparency. Customer data and management needs to meet such requirements.
Forrester Wave Report: Global BYOD Management Services, courtesy of Tangoe08/12/2014
BYOD is an inevitable part of your workforce strategy and that companies must prepare for its spread across their organisations.
How to Transform your Data Centre from Basic to Strategic04/12/2014
In today’s data driven world, data centre managers need to hold down operational costs, improve energy efficiency and optimise capacity – all while maintaining network availability and reliability.
Modern Threats Need Modern Threat Prevention02/12/2014 Security
The desire to prevent threats from viruses, bots and software vulnerabilities creates a need for a solution that can mitigate multiple threats all at once. A unified approach is needed to provide effective coverage and ease the work of the IT security team.
Detecting Insider Threats: How Splunk Software is Used to Safeguard Financial Data26/11/2014 Security
Financial institutions increasingly rely on outside contractors to program and maintain applications, manage projects, and perform analyses and assessments. Unfortunately, whether intentionally or not, these contract employees can pose a serious insider threat.
Magic Quadrant for Data Warehouse Database Management Systems27/10/2014 Customer Data
Many of today’s top financial service firms rely on Cloudera to create enterprise data hubs that combine large volumes of diverse and detailed data, allowing them to ask bigger questions that drive competitive advantage in several key business applications.
Financial Services Insights – Who Owns the Customer Experience?09/10/2014 Customer Experience
FST Media conducted an in-depth survey of 53 Australian CMOs and IT decision makers in financial services organisations across Australia on behalf of Sitecore. Tech Research Asia (TRA) was commissioned to analyse and write this report.
Addressing Fraud and Privacy Issues in Hadoop for the Financial Services Industry30/09/2014 Security
Download this complimentary paper, Addressing Fraud and Privacy Issues in Hadoop for the Financial Services Industry, to learn: • Best practices for achieving performance, reliability and protection of sensitive data in Hadoop deployments • Innovative capabilities to help you meet regulatory comp
Hadoop Buyer's Guide04/09/2014 Business Intelligence
This Buyer's Guide presents a series of guidelines that you can use when searching for the essential Hadoop infrastructure that will be sustaining your organisation for years to come.
QSuper Creates Strategic Case Study Management Platform with OpenText17/07/2014 Business Processes
QSuper is one of Australia's largest superannuation funds, servicing current and former Queensland Government employees and related entity workers and their spouses. The company employs almost 800 staff and manages more than $36 billion in funds for over 540,000 members.
Accelerating Speed-to-Market - Best Practices in Product Documentation Management24/06/2014 Business Processes
Learn how to streamline the Product and PDS documentation process to better support strategic business goals. Capitalise on the opportunity to improve current processes and apply new techniques to achieve a 30 to 50% cost reduction.