The Future of Customer Experience & Business Intelligence Insights11/09/2015
Read insight into successful data collection and analytics strategies, the influence of wearable technologies and Internet of Things (IoT), industry power players in customer centricity, and whether customers truly are the best brand advocates.
Stem the Tide of Walkaway Customers09/09/2015
Customer experiences are becoming the basis of competition in the financial services industry.
Standard Life adopts the Diligent Boards paperless solution across 58 boards and committees31/08/2015 Information Management
Standard Life was looking to modernise the way it produced and distributed its board materials, whilst increasing efficiency for administrative staff and improving the end-user experience for Directors.
Has CEM Replaced CRM?28/08/2015 Customer Experience
CRM alone, as a technology platform, does not make an organisation customer-centric nor does it change the focus of the organisation from inward bound to outward bound.
E-Invoicing & E-Billing - entering a new era28/08/2015
Electronic invoicing offers cost savings and increased efficiencies in a business-to-business (B2B) environment, and the value extends to both buyers and sellers.
How to grow revenue and increase competitiveness through digital transformation19/08/2015
Cloud computing holds the key to supporting a successful digital transition, giving businesses the necessary tools to keep pace with a rapidly evolving technological and consumer landscape. Discover essential cloud and digital transformation framework to help businesses retain their competitive edge, slash OPEX, and achieve top-line revenue growth.
How to enhance productivity through usability and knowledge sharing17/08/2015
Australian workplaces are changing, and while new technologies allow for free collaboration, how does industry turn this innovation into efficiency?
The Path to Growth for Financial Services - Meeting the Customer Experience Challenge14/08/2015 Customer Experience
We are no longer in the age of information but in the age of experience. Analysing the vast amounts of data captured during transactions and turning it into valuable information in a timely manner is the order of the day.
Overcome global growing pains with B2B integration11/08/2015
Opportunities for expanding into new markets continue to increase for businesses of all sizes as technology for computing and communicating becomes more readily available. A recent survey by IDG Research explored the challenges and pain points companies face when growing globally.
Industry Technology Update: Financial Services in Australia - A New Mindset to Drive Innovation07/08/2015 Customer Experience
Customers are no longer looking for standard products; they are after tailored, interactive financial services solutions. A number of financial services institutions in Australia have engaged in significant transformation to meet this innovation challenge.
Salesforce: how banks can evolve through the Art of the Possible20/07/2015 Business Process Management, Cloud
According to the latest findings by Salesforce, 67 per cent of consumers aged 18-33 said they would consider purchasing financial services products from non-banking digital disruptors including Google, Apple, Paypal and Amazon. 33 per cent of these purchases will be conducted via mobile.
3 steps to automating your banking sales cycle20/07/2015 Automation
Banks are losing customers and the simple sales funnel is long gone. Technology has changed consumer behaviour and added a new layer of complexity.
Pushing the frontiers: an IBM study on the evolution of the CFO17/07/2015 Business Process Management
Managing enterprise risk and integrating different sources of information to generate meaningful business insights have dominated the agenda of financial institutions worldwide, however CFOs are dubious about how well their own finance organisation fulfils some of these duties.
Predictive analytics and statistical modelling for The Chickasaw Nation Division of Commerce with IBM Software Solutions17/07/2015 Business Process Management
When you are a leader in finance, you want to know where your organisation is headed at all times. You want to know how you are doing, what will happen, when it will happen, and why it will happen.
The Key to a Successful Merger – It’s All in the Data14/07/2015 Business Intelligence
Acquisitions and mergers are part and parcel of modern business, inspiring growth and innovation across the organisation. Yet in the push to unite distinct processes and systems, problems can quickly arise.