9th Annual FST Government New Zealand Summit 2023

• Do Government organisations understand how citizens and businesses wish to deal with Government and does this affect how we shape interactions across digital services?
• How do we deliver services that balance the needs of New Zealanders with the requirements of Government organisations?
• What is limiting government in joining up to deliver better services and better outcomes?

What are the challenges and opportunities that your agencies are facing in the context of AI?
Where can AI play a part with minimal risk?
What positive and negative impacts do you see AI having on customer experience/journeys?

There’s a fundamental problem in cybersecurity today that isn’t steeped in marketing buzzwords. For security teams, there’s more to do, more to manage, more to secure and less time and resources to get all of it done.

Join this session to discuss:
• The future threat landscape and responding to security challenges.
• How to adopt a Prevention First Security approach leveraging AI & ML that excels in ‘less-than-perfect’ conditions.
• Cybersecurity doesn’t end with endpoint AV. Applications, connections, and user behaviour are endpoints too. Finding a balance between securing highly-sensitive application data and user productivity is achievable.
• How to eliminate noise with simplified investigation and response to deliver business outcomes.

• Assessing critical enablers that underpin future capabilities.
• Refreshing a holistic transformation roadmap at scale.
• Instilling mechanisms to engage, inform, and provide feedback to staff to excel change outcomes.

• How can organizations discover game-changing initiatives and ensure they align with their vision and objectives?
• What are innovative ways to define success by seamlessly integrating projects into a cohesive portfolio?
• How can project prioritization and balance be achieved to strike the perfect mix of risk and reward while fostering innovation and stability?

• What are some key strategies for cultivating a data-driven culture, and what are some of the challenges you face?
• How can agencies break down data silos and improve information sharing across government organisations?
• What are some best practices for leveraging data to improve citizen services while maintaining trust and transparency?

• Where do the organisation’s greatest security risks reside?
• Equipping the modern workforce with the tools and skills to mitigate risk exposure
• How do we encourage greater ownership of IT security on an enterprise-wide scale?
• How does security become an enabler to the business when it comes to experience and delivery?

• Do Government organisations understand how citizens and businesses wish to deal with Government and does this affect how we shape interactions across digital services?
• How do we deliver services that balance the needs of New Zealanders with the requirements of Government organisations?
• How do we form a seamless, integrated strategy to support diverse communities?

• How do we turn the power of data into actionable business insights?
• How do we operationalise insights gathered about our citizens to understand the impact and value of programs of work?
• How do we actively strengthen the relationships and decision-making processes that link data, investments, and outcomes?
• What measures can we take to proactively support and enhance the infrastructure, processes, and systems needed for real-time well-being measurement in Aotearoa?

• How are government agencies measuring digital transformation and end-user experience initiatives as part of their own transformational journeys?
• How could you provide a better, more proactive service for end users within your organization? Could a proactive service improve the reputation of IT teams?
• How do you measure or compare performance of individuals working onsite vs. remotely? How do you troubleshoot issues with home-based users and ensure the experience is the same regardless of the location of the workers?

• How do we align IT solutions, collaboration, and digital transformation with enterprise strategy?
• Can we enhance enterprise delivery while maintaining robust security measures?
• Discover KPIs for measuring the impact of integration and sustaining transformation.

• How do you drive change in a hybrid or remote workplace?
• How can technology enable people to commit to a transformation?
• What culture is needed and how do leaders enable it?

• Need for government to develop a legacy risk plan as part of their overall Digital Masterplan – identify, prioritise and ‘quarantine’ non-strategic ICT assets (IT Debt) distracting digital transformation teams.
• Focus on support, managing, securing and running through a partnered vendor to reallocate, reskill, retool and redirect resources and funds to driving growth and innovation initiatives
• Focus on mapping out your path to success by buying the time you need for a complete evaluation and benefits assessment of the next ERP upgrade by migrating ERP assets to RSI. Free up application and infrastructure support teams to work on closing the gap between current and future state ERP business processes instead of firefighting on existing platforms.

• How can transformation be accelerated to prepare for Gen AI disruption in the public sector?
• In what ways can AI leadership from NZ Government, Industry, and Vendors be harnessed to identify organizational opportunities and gaps effectively?
• From a policy, technical, and safety perspective, how can the ability to respond swiftly to emerging AI capabilities be fostered within the public sector?

• What practical steps can be taken to ensure that every New Zealander, regardless of location or background, has equal access to digital technologies and the opportunities they bring, including access to devices?
• What innovative approaches can be employed to enhance digital connectivity in both urban and rural areas, promoting cohesive and digitally integrated communities throughout New Zealand?
• In what ways can community engagement and collaboration be fostered to co-create inclusive digital strategies that reflect the needs and aspirations of New Zealand’s diverse communities?

• What are some current processes in government that can be streamlined and improved?
• What do you do to identify the processes to automate?
• What new digital tools and function-specific training have you adopted to support your transformation?