Financial Services News

Westpac New Zealand’s flagship digital banking platform has seen more than 80 per cent of its customers take up the platform since launching in February.

Jason Millett has been announced as Westpac’s Director of Infrastructure and Operations, according to an internal memo seen by FST Media.

FST Media has announced the winners of its recent Customer Experience Survey. The survey looked at the changing landscape of customer experience in retail banking, with the industry-wide research supported by marketing research and software solutions firm Pegasystems.

Commonwealth Bank has set its sights firmly on the payments space with the launch of its new tablet, ‘Albert’.

Consumers in Asia Pacific are less concerned about the security of mobile payments than the seamless nature of their digital experiences.

Fintechs will transform the way banks in Asia Pacific interact with their customers over the next few years as banks look to offer more relevant “needs-based” solutions.

Banks in Asia Pacific must have a clearly defined cloud strategy or face the consequences of “becoming generic” in the digital age.

Traditional banks cannot compete with burgeoning Peer-to-Peer lending platforms who place community interaction at the heart of the modern lending experience

Developments in video conferencing technology and virtual reality could render Asian banks branchless

Leveraging social channels effectively to interact with customers has been identified as a key challenge for banks in Asia Pacific

Enhanced customer engagement, data analytics and a “mobile-first approach” are three key trends that will dominate retail banking in the Asia Pacific this year, according to analysts.

The 2014 Murray Inquiry into Australia’s financial system presented us with key findings on what the future might hold for financial services in Australia.

Westpac NZ previews new app ahead of 2015 launch Westpac New Zealand continues its ambition to be the country’s leading mobile bank, with the upcoming launch of its new internet banking platform, which will officially be available to customers in...

Gail Kelly will retire as Chief Executive Officer on 1 February 2015 from Westpac Banking Corporation. The Board announced today it will appoint Brian Hartzer to succeed Mrs Kelly as the Group’s CEO. The announcement was issued by the Chairman...

Banks can no longer compete by simply providing better prices and more products according to OCBC’s VP, Experience Design, Group Customer Experience. To differentiate and remain competitive, the only way forward is to “provide a better customer experience“. Speaking at...