15th Annual

Future of Financial Services, Melbourne 2024

Tech Revolution: Accelerating Financial Services Innovation through Data and AI Leadership
1 August 2024 8:00 am - 5:30 pm

CENTREPIECE at Melbourne Park
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Complimentary for FSI Executives

Bringing together an unparalleled gathering of executives in financial services and digital leadership, The Future of Financial Services Conference, Melbourne is poised to exceed all expectations. Join a group of 500+ industry professionals, 35+ speakers, and 20+ technology partners and delve into pivotal trends and cutting-edge topics spanning technology, innovation, digitalisation, and strategy.

Key Sub-Themes on the day:

  • Sustainable Action and Measurement
  • Rapid Transformation and Agile Adaptation
  • Organisational Resilience and Tech Architecture
  • Responsible AI Adoption and Policy Insights
  • Cross-Border Innovation and Payments Revolution

 

Exciting opportunity: Be in the running to win an amazing experience. See the details below.

We’re thrilled to offer you the chance to win the AO dining experience at The Bistro by Rockpool, plus tickets for two to the Australian Open 2025. Simply register and attend the Future of Financial Services Melbourne 2024 for your chance to be in the draw to win this incredible prize below:

  • Two tickets to the Australian Open 2025 on Sunday, 12th January 2025, at Rod Laver Arena, with lower bowl seating in the mid-lower baseline area.
  • A three-course dining experience for two at The Bistro by Rockpool, crafted by the iconic Rockpool Bar & Grill.
  • A five-hour premium beverage package is available from 4:30 PM to 9:30 PM at the outdoor terrace bar overlooking Garden Square or during your dinner.

This exclusive prize for two is valued at $1200. Don’t miss your chance to enjoy an unforgettable evening of tennis and fine dining.

Event Highlights
Future of Financial Services, Melbourne 2024
Breakdown
36 Speakers
17 Sponsors
Speakers
Ed Santow
Australian Government’s AI Expert Group | NSW AI Review Committee et al.
Andrew Cresp
Bendigo and Adelaide Bank
Diana Mousina
AMP
Joanne Dutton
Hostplus
Rebecca Mitchell
Commonwealth Bank of Australia
Chris Aitchison
Up Bank
Highlights
Bendigo’s Game-Changing Banking Migration
Digital Innovation to Enable Better Relationship Banking
Navigating Economic Landscapes: Trends and Tech Domestically and Internationally
Unveiling Australia's Payments Revolution: Accelerating Cross-Border Innovation
Panel Discussion: Navigating FSI Technology Transformation
Director of Policy & Governance @ UTS Human Technology Institute
Australian Government’s AI Expert Group | NSW AI Review Committee et al.
Chief Information Officer
Bendigo and Adelaide Bank
Deputy Chief Economist
AMP
Chief Technology Officer
Hostplus
General Manager Technology, Institutional Bank
Commonwealth Bank of Australia
Chief Technology Officer
Up Bank
Chief Technology Officer
Pepperstone
Chief Digital and Technology Officer
Defence Bank
General Manager, High Value and International Payments
Commonwealth Bank of Australia
Chief Marketing Officer
Athena Home Loans
Chief Technology Officer
Judo Bank
Chief Operating Officer
HESTA
Executive Climate Data and Insights
NAB
Head of Technology, Technology Services
NAB
Senior Executive - Head of Customer Experience
La Trobe Financial
General Manager Enterprise Data
Australian Unity
Chief Operating Officer
Aioi Nissay Dowa NZ
CEO
Aioi Nissay Dowa New Zealand
General Manager Data and Analytics
Bendigo and Adelaide Bank
Director of Data Technology
Bupa
Country Head, Product Management, Global Payments Solutions
HSBC
Head of Data Governance
Australian Unity
Head of AI and Machine Learning
Australian Unity
Head of Data and AI Product
Judo Bank
Head of Enterprise Delivery
Great Southern Bank
Product Owner - AI and Data
ANZ
Head of Financial Services Sales - APAC
Amdocs
Director, Banking, Financial Services, Insurance & FinTech
Thoughtworks
Principal Solution Architect
Mambu
Sales Director
Smart Communications
Senior Regional Sales Director
Snowflake
(Acting) Managing Director & Partner, Australia
Concentrix
Enterprise Director
HCL Software
Global Go-To-Market Lead
Temenos
Managing Director, Management Consulting
Publicis Sapient
Princial Solution Engineer
Dataiku

Stay tuned for further speaker announcements...

  • How Bendigo reduced the development time required to migrate a core banking application off of a legacy relational database to a new multi-cloud environment by up to 90% 
  • How it migrated at one-tenth of the cost of a traditional legacy-to-cloud migration 
  • How it automated repetitive developer tasks with new AI tooling in order to accelerate developers’ pace of innovation
  • Judo's Transformation Journey: From start-up to scaling personal relationships using data, insights, AI, and other platforms for seamless multi-channel engagement.
  • Industry-Wide Digital Innovation: Insights on how digital innovation, in partnership with Thoughtworks, is advancing relationship banking in business and retail segments.
  • Emerging Trends & Tools: Technologies revolutionizing banking (AI, automated processing, data analytics), enhancing bankers' roles, and streamlining operations for improved efficiency and customer experience. 
  • Analysing trends and potential shifts in inflation and unemployment 
  • Vulnerabilities in the economy - how it will affect the housing prices and investment strategies 
  • How tech is impacting the economic environment – through the sharemarket impact, geopolitics and productivity growth 
  • Technology and the New X-perience Economy
  • Unleash a culture of creativity through a Total Xperience view of technology
  • From Tesla to Ferrari

 

  • Creating and maintaining a culture of innovation and agility
  • Efficiently managing risk through relentless automation
  • The ingredients of a successful acquisition

 

  • Importance of cross-border payments to Australia – Explore Australia's pivotal role in enhancing cross-border payments to help fostering seamless transactions in an increasingly global economy 
  • The international perspective – how has the G20 Roadmap and IS020022 helped drive enhancement to cross border payments now, and what can we expect in the future    
  • Ensuring safety and security in the new frontier – how can technology solutions help maintain and enhance the safety as we move towards faster cross-border payments
  • Unlocking Sustainable Growth: Overcoming Legacy Challenges and transitioning towards a vision of "Cloud First" for agility and efficiency 
  • Revolutionising Communication: The SmartCOMM Solution 
  • Transforming Customer Experience: Deliverables and Impact
  • AI in Modernisation: FSI leaders discuss the pivotal role of AI in modernisation strategies. 
  • Responsible Tech for Sustainability: Exploring the integration of responsible and green technology into sustainability initiatives, aligning business objectives with environmental and social impact goals. 
  • Addressing Talent Shortages: Share strategies for addressing talent shortages in the industry, including upskilling initiatives, talent acquisition tactics, and fostering a culture of innovation to attract top talent. 
  • Disrupting Payments: Unveil Australia's efforts in enhancing infrastructure resilience, implementing government-led reforms, and collaborating on global standardisation to drive efficiency and transparency in cross-border transactions. 

 

 

  • Key findings from the Publicis Sapient Customer Banking Report 2024
  • Addressing questions such as what do consumer expect of banks today, and are banks effectively creating value and differentiation in their digital channels to reduce reliance on physical branches
  • Exploring consumer expectations of AI’s role in addressing these challenges

Streams Start

Stream A - Future of Customer Success
13:40Ecosystems of the Future Today
  • Why we can’t be Cloud-First, Digital-First and AI-First at the same time
  • Why HESTA’s ecosystem strategy is a competitive advantage
  • Unlocking success – why future flexibility and sustainable efficiency are the key?
Chief Operating Officer
HESTA
14:00Technology Presentation: Enhancing Digital Experiences through Customer Journey Management
  • Architecting Seamless Channels: Explore strategies for designing and optimising digital channels to ensure a cohesive and user-friendly customer journey
  • DevOps Integration: Understand the role of DevOps in facilitating continuous improvement and innovation to enhance the digital experience for customers
  • Leveraging Data for Optimisation: Learn how analysing journey data and customer feedback can identify CX failures and optimsation opportunities to improve underperforming journeys
14:20Relationship Banking in a Digital Environment – Lessons from the ‘70s
  • What constitutes a customer’s relationship with a bank?
  • How can this be delivered digitally?
  • Leveraging new technologies
Chief Digital and Technology Officer
Defence Bank
14:40Unlocking a Frictionless Future: Harnessing Parallel Cores for Enhanced Customer Experience
  • Customer Experience as a Competitive Edge: Understand how parallel cores can eliminate the delays and frustrations caused by legacy systems, providing a seamless customer experience that stands out in the market
  • Modernising Legacy Systems: Discuss the challenges and strategies for transitioning from sequential to parallel processing to improve service delivery and customer satisfaction
  • Strategic Transformation: Implementing parallel cores with minimal disruption, ensuring a smooth evolution towards a frictionless future
Principal Solution Architect
Mambu
15:00Afternoon Tea & Networking
15:20Achieving High Velocity with Governance and Compliance Across TradFi, CeFi, and DeFi
  • Navigating the Balance: Explore how to achieve high velocity while maintaining robust cyber governance in modern tech organisations – How robust frameworks enable rapid innovation without compromising compliance?
  • Organisational Synergy: Align value streams, programmes, intiatives and domains for seamless operational flow, minimising bottlenecks.
  • Controlled Innovation: Learn how AI advancements can coexist with calibrated controls. Establish safety guardrails for high-paced innovation while ensuring compliance
Chief Technology Officer
Pepperstone
15:40The Perpetual Interruption Machine and Your Customer Onboarding
  • Discuss the significance of Digital Account Opening solutions as the top investment priority for Retail Banks globally in 2023, and for seven consecutive years in the USA
  • Explore the findings from the Temenos Value Benchmark survey, highlighting how the best performing banks achieve 57% faster onboarding compared to their peers
  • Examine insights on the importance of an applicant’s time budget for improving success rates and combating the perpetual interruption machine, supported by real customer metrics
Global Go-To-Market Lead
Temenos
16:00Panel Discussion: Maximising Customer Success Through Enhanced CX
  • Personalisation Strategies: Exploring methods for tailoring financial services to individual customer needs and preferences, enhancing satisfaction and loyalty
  • Leveraging Customer Analytics: Utilising customer analytics to gain insights into behavior and preferences, enabling targeted marketing and proactive service offerings.
  • Educating Through Simplification: Discussing approaches to simplify complex financial information and provide bite-sized educational content to empower customers with essential knowledge for informed decision-making
Chief Marketing Officer
Athena Home Loans
Senior Executive - Head of Customer Experience
La Trobe Financial
16:30Chairperson's Closing Remarks
Master of Ceremonies
(MC)
Stream B - Future of Data and Artifcial Intelligence
13:40Australian Unity Panel - The Governance and Safe Deployment of GenAI models
  • Australian Unity’s GenAI journey
  • The Role Data Governance Guardrails Play
  • Beyond the hype what benefits have we realised and what’s next for us
General Manager Enterprise Data
Australian Unity
Head of Data Governance
Australian Unity
Head of AI and Machine Learning
Australian Unity
14:00Building a Future-Ready Organisation: Data Culture, Automation, and AI Vendor Selection
  • Demystifying the journey towards a data-driven culture
  • Empowering teams with technology for smarter decision-making
  • Selecting AI vendors strategically for compatibility, scalability, performance, and ethics
(Acting) Managing Director & Partner, Australia
Concentrix
14:20On-Stage Interview: Role of Data Science in NAB’s Climate Action Strategy
  • The role of data in NAB’s aspiration to be a catalyst in Australia’s climate transition
  • How data and analytics are used to support customer adaptation in the climate altered world
  • Building an ecosystem of partners and collaborators to support customers and communities
Executive Climate Data and Insights
NAB
14:40Technology Presentation by Dataiku
Princial Solution Engineer
Dataiku
15:00Afternoon Tea and Networking
15:20Beyond the Hype - A Practical POC of Automation Using LLMs
  • Real-World Application: See how we took a hard automation problem in the institutional wholesale credit and evaluate whether LLMs could automate
  • Experiment Design: How did we frame the problem? Establish a hypothesis? Rigorously evaluate our hypothesis?
  • Insights: Find out what discoveries we made and why this is useful for the LLM automation you are thinking about
Product Owner - AI and Data
ANZ
15:40Technology Presentation
16:00Panel Discussion: Empowering Teams: Self-Service AI and Analytics Discussion
  • Democratising Data Access: Exploring strategies for democratising data access and fostering self-service capabilities to empower teams across the organisation.
  • Enabling Self-Service Advanced AI: Discussing approaches to empower teams with self-service capabilities for accessing and utilising advanced AI tools and analytics, facilitating data-driven decision-making and innovation.
  • Establishing AI Advisory Teams: Highlighting the importance of establishing AI advisory teams within organisations to provide guidance and support for effective implementation and utilisation of AI for knowledge workers
Director of Policy & Governance @ UTS Human Technology Institute
Australian Government’s AI Expert Group | NSW AI Review Committee et al.
General Manager Data and Analytics
Bendigo and Adelaide Bank
Chief Technology Officer
Hostplus
Head of Data and AI Product
Judo Bank
Head of Financial Services Sales - APAC
Amdocs
16:30Chairperson's Closing Remarks
Director, Master of Financial Technologies
Swinburne University of Technology
Register

Please note that delegate attendance is complimentary for the financial services industry only.

Paid tickets are available for service providers to the industry (e.g., solution providers to the banking, insurance & wealth management industry) at the discretion of FST Media. For more information on vendor fees, please contact fsisales@fst.net.au or +61 2 8484 0918.

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By agreeing to the Terms and Conditions for complimentary VIP Registration, you acknowledge that to qualify for that complimentary VIP pass the delegate needs to be currently employed by a Financial Services organisation.

Should you be unable to attend on the day of the conference, a ‘like-for-like’ substitute is welcome to attend in your stead at no extra charge, provided we are informed of the change up to 14 days prior to the conference. Any cancellations made within 14 days of the conference, with no relevant substitute provided, will incur a $150+ GST non-attendance fee. This fee will be used to cover delegate material costs and catering costs incurred by FST Media on submission of delegate numbers to the conference venue.

FST Media will make every effort to ensure that the event and the program will take place as advised. FST Media reserves the right to delete or alter items in the program and will not take financial responsibility for changes that are the result of events beyond its control, including travel and/or accommodation.

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For event and marketing enquiries:
Jessica Cozanitis
Marketing Executive
T: +61 401 422 928
For sponsorship enquiries:
Marcus Sedman
Senior Account Director
T: +61 402 147 500
To participate as a speaker:
Murali Ramesh
Production Director
T: +61 2 8484 0904