13th Annual

Future of Insurance, Sydney 2024

Navigating the Digital Frontier
15 March 2024 8:00 am - 5:30 pm

Hilton Sydney
  • Days

Complimentary for FSI Executives

FST Media’s Future of Insurance, Sydney 2024 conference will delve into the dynamic landscape of the insurance industry. Immerse yourself in a unique experience filled with distinguished presentations, fireside chats, and panel discussions. This event serves as the epicentre for innovation, bringing together over 300 insurance-specific delegates, 16 speakers, and 10 technology vendors under one roof.

Our conference program is designed to uncover the essential building blocks of a sustainable digital transformation across the insurance spectrum. Join industry experts as they share invaluable lessons and insights on themes, including:

  • Shaping the Future Generation of Insurance: Adapting to evolving customer needs and preferences in insurance products and services and how insurance companies are transforming traditional models to meet the demands of the future.
  • Technological Innovations and Insurance Product Evolution: Exploring how technology is enabling the development of dynamic and flexible insurance solutions, the benefits of tailoring products to individual needs and concerns related to security, transparency, and compliance.
  • Navigating Emerging Risks in the Insurance Industry: Challenges and opportunities arising from increased reliance on AI, including concerns related to data privacy, ethical considerations, and the need for regulatory frameworks to keep pace with technological advancements.

Don’t miss the chance to be at the forefront of insurance industry insights, strategies, and innovations. Connect with industry leaders and be at the nexus of innovation at the FST Media’s Future of Insurance, Sydney, 2024.

Event Highlights
Future of Insurance, Sydney 2024
26 Speakers
14 Sponsors
Hinesh Chauhan
David Earls
Sean Carmody
Australian Prudential Regulation Authority (APRA)
Peter Histon
Resolution Life Australasia
Simon Farrugia
Honey Insurance
Alex Taylor
QBE Ventures
Underwriting the Future – Building Resilience Through Transparency
AI Revolution in Insurance: Transformative Disruptions and Future Prospects
Embracing the Future of Customer-centric Insurance
Panel Discussion: Pioneering Insurance Visionaries: Shaping the Future Generation of Insurance
Panel Discussion: The Very Notion of AI and Data to Enhance the Business
Chief Information Officer
Executive General Manager, Enterprise Services, Technology and Operations
Executive Director Insurance
Australian Prudential Regulation Authority (APRA)
Chief Information Officer
Resolution Life Australasia
Chief Product and Technology Officer
Honey Insurance
Global Head of Emerging Technology
QBE Ventures
Chief Technology Officer
ClearView Wealth Limited
General Manager Strategy, Innovation and Ventures
General Manager ANZ Corporate Strategy (Interim)
General Manager - Technology and Digital
Tokio Marine Group
Head of Data Science
QBE Insurance
Head of Portfolio Growth
Marsh Australia and New Zealand
Head of Technology Transformation
Zurich Insurance
Head of Delivery and Change - Information Management
Digital Solutions Director
Vice President, L and H Solutions
Swiss Re
Former CEO
Youi, QBE Australia and SafetyCulture Care
Head of Solutions Consulting, Australia and New Zealand
SS&C Blue Prism
Head of Partnerships and Alliances for Insurance
VP Sales Asia Pacific
Enterprise Account Executive
Global Chief Technology Officer, Insurance Vertical
Tata Consultancy Services (TCS)
Senior Account Executive, Financial Services | APJ Sales
Appian Corporation
Senior Sales Engineer ANZ
Tungsten Automation
Account Director
Digital Transformation Lead

Stay tuned for further speaker announcements...

  • How transparency can address uncertainties and create favourable outcomes
  • How we can invest in resilience and future-proof the industry
  • Examining the affordability and accessibility concerns in the insurance sector


  • How to be agile in a rapidly changing insurance landscape.
  • Why simplicity and interoperability are key to both the employee and policy holder experience.
  • Understand how to scale through automation without increasing risk and cost.


  • How rapid advancements in artificial intelligence and machine learning technologies are reshaping the traditional landscape of the insurance sector. 
  • Streamlining underwriting processes, claims management, and risk assessment, leading to quicker and more accurate decision-making with new tools and technologies. 
  • Challenges and opportunities arising from increased reliance on AI, including concerns related to data privacy, ethical considerations, and the need for regulatory frameworks to keep pace with technological advancements. 
  • Product innovation for the present and future
  • Technology modernisation for the future
  • The role of ecosystems and their leverage for growth


  • Customer-centric insurance is the future, focusing on personalisation and exceptional experiences.
  • Importance of technology in enabling insurers to meet customer needs.
  • Prioritising customer-centricity maintains and builds trust.


  • Evolving trends in health care combined with rapidly evolving customer expectations is driving towards an ecosystem model where insurance may be competing with the Woolworths/ Wesfarmers/Amazons of the world (who are expanding into care delivery, pharma, wellbeing, insurance). Fundamentally, how a data ecosystem will allow big players to change the game. 
  • How can innovation drive some of the solutions to this new competitive dynamic? 
  • What are some of the biggest challenges for innovation to succeed? 

Exploring the role of technology and responsibility of those within the market to enhance the underwriting process to achieve sustainable profitability while minimising risk.

  • Effective customer engagement strategies that foster long-term relationships.
  • Embracing digital tools and technology to enhance service offerings and streamline customer interactions.
  • Building modern platforms and systems to eliminate legacy technology, enhance customer experience and facilitate seamless integration of new technologies, programs, and tools. 
  • Workato: Fastest Growing Enterprise Integration & Automation platform
  • The Productivity Paradox
  • Enterprise Orchestration
  • Understanding the many risks and uncertainties involved with Mergers and Acquisitions that create wide range impacts to stakeholders at every level, including directors, shareholders, employees, and customers.
  • Shifting from reactive troubleshooting to proactive measures through a detailed understanding of the risks by investing in a comprehensive risk assessment and management plan.
  • Knowing how to navigate the risks will help companies enhance stakeholder trust and enable to achieve sustainable profitable growth.
  • Empower technology change through smooth and easy adoption.
  • Minimise risk and ensure data integrity in business processes.
  • Increase productivity by supporting users in their workflow and improve software ROI.


Exploring the transformative role of AI in creating inclusive workplaces for neurodiverse individuals.

  • Integration of AI technologies to support and enhance the unique skills of neurodiverse talents.
  • Showcasing real-world applications and innovative AI solutions that boost productivity and innovation.
  • Strategies for overcoming challenges in integrating AI and neurodiversity in the workplace.
  • Insights into leveraging AI to unlock the full potential of neurodiverse individuals.

Learn how to use AI to foster a diverse, equitable, and dynamic work environment, paving the way for the future of work.

  • Artificial Intelligence (AI) and Process Automation technologies come together to offer an exciting opportunity for streamlining insurance operations.
  • This combination can significantly enhance decision-making speed and ultimately elevate the quality and responsiveness of customer services.
  • By tapping into the power of Machine Learning, Natural Language Processing, and Generative AI, your organisation has the opportunity to boost the efficiency of insurance processes responsible for delivering a great customer experience.
  • Charting the digital transformation roadmap in insurance: a visionary perspective.
  • Exploring innovative technologies to revolutionise insurance practices.
  • Adapting to evolving customer needs and preferences in insurance products and services.
  • How insurance companies are transforming traditional models to meet the demands of the future.

How IAG have integrated Property and Technology to deliver a better workplace experience and what we are doing to become increasingly sustainable and resilient.

  • How AI and data analytics revolutionise business operations through enhanced insights and efficiency.
  • Why Data-driven decision-making with AI is crucial for competitiveness in dynamic markets.
  • Importance of AI and data-driven strategies to empower businesses and to anticipate market trends.
  • Why Ethical data management is vital as AI integrates into business strategies, ensuring trust and accountability.
For delegate enquiries:
Angelic Pernito
Head of Delegate Relations
T: 0422 716 206
To participate as a speaker:
Jasmine Haw Alverez
Conference Producer
T: +61 2 8484 0918
For sponsorship enquiries:
Marcus Sedman
Senior Account Director
T: +61 402 147 500

Please note that delegate attendance is complimentary for the financial services industry only.

Paid tickets are available for service providers to the industry (e.g., solution providers to the banking, insurance & wealth management industry) at the discretion of FST Media. For more information on vendor fees, please contact fsisales@fst.net.au or +61 2 8484 0918.

FST Media reserves the right to decline registration and entry to the event.

By agreeing to the Terms and Conditions for complimentary VIP Registration, you acknowledge that to qualify for that complimentary VIP pass the delegate needs to be currently employed by a Financial Services organisation.

Should you be unable to attend on the day of the conference, a ‘like-for-like’ substitute is welcome to attend in your stead at no extra charge, provided we are informed of the change up to 14 days prior to the conference. Any cancellations made within 14 days of the conference, with no relevant substitute provided, will incur a $150+ GST non-attendance fee. This fee will be used to cover delegate material costs and catering costs incurred by FST Media on submission of delegate numbers to the conference venue.

FST Media will make every effort to ensure that the event and the program will take place as advised. FST Media reserves the right to delete or alter items in the program and will not take financial responsibility for changes that are the result of events beyond its control, including travel and/or accommodation.

FST Media Terms & Conditions and Privacy Policy

By registering for this event you are agreeing to our privacy policy, you consent to the following:

  • The use of your personal information for the purposes of providing direct marketing material to you; and
  • The disclosure of your personal information to our event partners
  • Clause 3 of our Privacy Policy contains further information regarding how we may use your information to provide direct marketing material to you, and how you may opt out of any further material