Future of Insurance, Sydney 2024

• How transparency can address uncertainties and create favourable outcomes
• How we can invest in resilience and future-proof the industry
• Examining the affordability and accessibility concerns in the insurance sector

• How to be agile in a rapidly changing insurance landscape.
• Why simplicity and interoperability are key to both the employee and policy holder experience.
• Understand how to scale through automation without increasing risk and cost.

• How rapid advancements in artificial intelligence and machine learning technologies are reshaping the traditional landscape of the insurance sector. 
• Streamlining underwriting processes, claims management, and risk assessment, leading to quicker and more accurate decision-making with new tools and technologies. 
• Challenges and opportunities arising from increased reliance on AI, including concerns related to data privacy, ethical considerations, and the need for regulatory frameworks to keep pace with technological advancements. 

• Product innovation for the present and future
• Technology modernisation for the future
• The role of ecosystems and their leverage for growth

• Customer-centric insurance is the future, focusing on personalisation and exceptional experiences.
• Importance of technology in enabling insurers to meet customer needs.
• Prioritising customer-centricity maintains and builds trust.

• Evolving trends in health care combined with rapidly evolving customer expectations is driving towards an ecosystem model where insurance may be competing with the Woolworths/ Wesfarmers/Amazons of the world (who are expanding into care delivery, pharma, wellbeing, insurance). Fundamentally, how a data ecosystem will allow big players to change the game. 
• How can innovation drive some of the solutions to this new competitive dynamic? 
• What are some of the biggest challenges for innovation to succeed? 

Exploring the role of technology and responsibility of those within the market to enhance the underwriting process to achieve sustainable profitability while minimising risk.

• Effective customer engagement strategies that foster long-term relationships.
• Embracing digital tools and technology to enhance service offerings and streamline customer interactions.
• Building modern platforms and systems to eliminate legacy technology, enhance customer experience and facilitate seamless integration of new technologies, programs, and tools. 

• Workato: Fastest Growing Enterprise Integration & Automation platform
• The Productivity Paradox
• Enterprise Orchestration

• Understanding the many risks and uncertainties involved with Mergers and Acquisitions that create wide range impacts to stakeholders at every level, including directors, shareholders, employees, and customers.
• Shifting from reactive troubleshooting to proactive measures through a detailed understanding of the risks by investing in a comprehensive risk assessment and management plan.
• Knowing how to navigate the risks will help companies enhance stakeholder trust and enable to achieve sustainable profitable growth.

• Empower technology change through smooth and easy adoption.
• Minimise risk and ensure data integrity in business processes.
• Increase productivity by supporting users in their workflow and improve software ROI.

Exploring the transformative role of AI in creating inclusive workplaces for neurodiverse individuals.

• Integration of AI technologies to support and enhance the unique skills of neurodiverse talents.
• Showcasing real-world applications and innovative AI solutions that boost productivity and innovation.
• Strategies for overcoming challenges in integrating AI and neurodiversity in the workplace.
• Insights into leveraging AI to unlock the full potential of neurodiverse individuals.

Learn how to use AI to foster a diverse, equitable, and dynamic work environment, paving the way for the future of work.

• Artificial Intelligence (AI) and Process Automation technologies come together to offer an exciting opportunity for streamlining insurance operations.
• This combination can significantly enhance decision-making speed and ultimately elevate the quality and responsiveness of customer services.
• By tapping into the power of Machine Learning, Natural Language Processing, and Generative AI, your organisation has the opportunity to boost the efficiency of insurance processes responsible for delivering a great customer experience.

• Charting the digital transformation roadmap in insurance: a visionary perspective.
• Exploring innovative technologies to revolutionise insurance practices.
• Adapting to evolving customer needs and preferences in insurance products and services.
• How insurance companies are transforming traditional models to meet the demands of the future.

How IAG have integrated Property and Technology to deliver a better workplace experience and what we are doing to become increasingly sustainable and resilient.

• How AI and data analytics revolutionise business operations through enhanced insights and efficiency.
• Why Data-driven decision-making with AI is crucial for competitiveness in dynamic markets.
• Importance of AI and data-driven strategies to empower businesses and to anticipate market trends.
• Why Ethical data management is vital as AI integrates into business strategies, ensuring trust and accountability.