Future of Insurance, Sydney 2023

7 March 2023 8:00 am - 5:30 pm

Winx Stand – Royal Randwick Racecourse
  • Days

Complimentary for FSI Executives

Accelerating Digital Innovations in the Insurance Industry

Leading insurers have started rebooting their 2023 Digital Innovation Strategy — capitalising on the agile environment alongside innovations and setting their course for the next decade.

After uncovering the strategies for scalable innovation and sustainable growth in 2022, this year’s conference will dive deep into industry-leading insights on Accelerating Digital Innovation Strategy as insurers continue to innovate business models through Automation and Artificial Intelligence.

Attend this year’s full-day conference as we continue to bring businesses to explore emerging digital trends, pioneering technologies, and ground-breaking innovations that are shaping the insurance sector in 2023 and beyond.

As the leading Insurance conference in the APAC region, FST Media’s Future of Insurance conference in Sydney will bring together over 400 industry leaders and peers to discuss and debate the latest insights and transformational trends in digital, technology and innovation.

Hear from the APAC insurance industry’s biggest names and brands on their most competitively driven and innovative insights and strategies.

We’ll be exploring key topics such as:

  • Agile Leadership
  • Sustainable Strategies
  • Digital Claims Management
  • Digital Customer Experience (CX)
  • Insurance Transformation
  • Data and Cloud Technologies
  • Robotic Process Automation (RPA)
  • Artificial Intelligence (AI), Machine Learning (ML) and Automation
  • Predictive Analysis
  • Underwriting Capabilities
  • Intelligent Automation
  • Operational Excellence

Make sure you attend this year’s full-day conference as we continue to explore emerging digital trends, pioneering technologies, and ground-breaking innovations shaping the insurance sector in 2023 and beyond.

Event Highlights
Future of Insurance, Sydney 2023
26 Speakers
11 Sponsors
Naomi Simson
Founder of RedBalloon, Co-Founder of Big Red Group (BRG)
Matt Paterson
nib group
Sami Yalavac
Meray El-Khoury
MetLife Australia
Peter Histon
Resolution Life Australasia
Cara Morton
Transforming Insurance: Leveraging Technology and People
Panel Discussion: New-Age Insurance: The Leadership Path of Reshaping the Industry
Entrepreneur, Speaker, Non Exec Director, Podcaster, Shark Tank Australia
Founder of RedBalloon, Co-Founder of Big Red Group (BRG)
Group Chief Operations Officer
nib group
Former Managing Director and Chief Information Officer
Chief Insurance Officer
MetLife Australia
Chief Information Officer
Resolution Life Australasia
Group CEO
Chief Innovation and Transformation Officer
MLC Life Insurance
Managing Director, Partnerships & Agency
Insurtech Australia
Chief Strategy Officer
CBHS Health Fund Limited
Head of Data, Analytics and Systems
The Hollard Insurance Company Australia
Data & Analytics Senior Leader
Executive Manager
Suncorp Group
Executive General Manager
Non-Executive Director of Specialist Insurance Industry Body - Operations and Data Executive
Director, Insurance - ANZ
Cover Genius
Head of Data
Zurich Insurance
Chief Marketing Officer
Head of New Product Development
Youi Insurance
Co-Founder and CEO
Curium App
General Manager
Chief Operations, Transformation and Technology Officer
Tokio Marine Group
Executive Manager - Enterprise Optimisation and Automation
Senior Director, Consulting Leader
Managing Director, ANZ
Partner - EY Data and Analytics & Macquarie Account Technology Lead, Asia-Pacific

Stay tuned for further speaker announcements...

  • Knowing what you stand for - getting customers to talk about you and how to tackle the tricky world of social media.
  • How to set priorities to invest in scalable customer relationships.
  • The customer obsession and using a framework as a scorecard to align everyone to the customer experience cause.
  • How connected insurance can reduce cost and personalise user experience
  • How data and operational intelligence can improve customer centricity
  • Why Digital Service Solutions are important for business optimisation
  • Identifying the latest technologies to analyse big amounts of data and turning it into meaningful insights
  • Best practice to visualise key data - other than Reports and Dashboards.
  • Generating insights across organisational boundaries to equip business users with information needed to better execute operations and plan for future contingencies 
  • Implementing methodologies to improve the product experience
  • How the upcoming digital transformation can enhance and provide a comprehensive user experience
  • Building flexibility to be ever-ready to address customer needs and enhance the CX journey
  • Enhancement of the customer journey using frictionless identity experiences
  • Evolution of Embedded Insurance model to improve CX
  • Why transform and what is changing
  • HBF's journey to-date
  • Lessons learnt in the process
  • Why lack of planning and strategy can hinder the alignment of technology investments with business goals.
  • Discussing the resistance to change and inadequate user adoption can impede the realization of benefits from technology investments.
  • Why poor integration of technology solutions with existing systems can lead to limited functionality and underutilisation of investments.
  • The Digital World and what has changed for organisations
  • 5 things that all insurers should be doing
  • How to enable innovation and a winning digital strategy
  • Is 2023 going to be a year of innovation for the insurance industry.
  • Challenges to maintaining momentum in data and analytics maturity post-Covid.
  • Overcoming market, economic, and regulatory pressures to stay competitive.
  • Using product innovation to create better business outcomes in a rapidly changing environment
  • How to foster growth through product innovation?
  • How do strategic partnerships complement the product innovation agenda?
  • Why machine learning models are important to develop smooth user interface and to integrate third party data
  • Reliability of AI in fraud detection: Manpower vs AI for enhanced investigations
  • Enhancing customer experience through cloud solutions
  • Importance of Machine Learning Models and Big Data Analytics for powerful roadway to success
  • Enterprise Agile at Resolution Life
  • Resolution Life's technology transformation
  • Resolution Life’s journey to becoming 100% cloud


  • Why intelligent data is important to make better decisions
  • The need of investment in the right technologies to enhance process outcomes
  • Enhancement of insurance ecosystems through latest digital tools and analytics models
  • The current state of the insurance industry and the challenges it faces in terms of process efficiency and customer satisfaction.
  • Importance of people in the insurance process and how they can be effectively utilised in conjunction with technology to improve efficiency and customer service.
  • How can technology and people-based solutions improve the processes and enhance customer experiences.
  • Challenges and opportunities of transforming the insurance industry through technology and people.

• Implementation of RPA to improvise accuracy, reduce wait times and capture accurate customer data

• RPA and Workforce – Reduction of pressure on employees and avoidance of non-essential contacts 

• Seamless CX through hyper simplification process of user interface 

  • Mitigating risks from the uprising inflation and global supply chain disruptions
  • How to remodel business models to tackle the ever-changing environment
  • How low-cost distribution models and usage-based products can attract and retain customers?
  • Why pivotal strategies are essential to winning customer’s trust and achieving business outcomes 
Hear from previous attendees

It was a privilege to be involved in the Future of Insurance event. Working with the team was a seamless experience with respect to participating on the day. Beyond that however, it was an energising, informative and inspiring event with great opportunity to learn from many other industry leaders who also took to the stage, connect with industry professionals in the breakouts and learn from vendors as well in the marketplace supporting the Future of Insurance event. Congratulations on a well organised, well attended and well-structured event!

Executive General Manager Customer Experience


Future of Insurance, Sydney 2022

The FST Future of Insurance conference provided a wealth of information on the future direction of the industry, digital services, embedded insurance and connecting data to make better decisions. A great blend of Insurtechs and traditional insurers were in attendance. Thanks, FST Media!’

Chief Customer Officer


Future of Insurance, Sydney 2022

I found the opportunity to meet some of my peers in person invaluable – it was great to be able to share insights and talk about how we’re approaching similar opportunities and challenges. We’re doing very exciting things at Resolution Life Australasia so I would welcome the opportunity to participate again as a presenter or panel participant and share more of our story.

Chief Information Officer

Resolution Life Australasia

Future of Insurance, Sydney 2022

To participate as a speaker:
Aron Kunaseelan
Chief Operating Officer
T: +61 423 631 461
For sponsorship enquiries:
Brigitte Guerin
Commercial Director
T: +61 417 678 632

Please note that delegate attendance is complimentary for the financial services industry only.

Paid tickets are available for service providers to the industry (e.g., solution providers to the banking, insurance & wealth management industry) at the discretion of FST Media. For more information on vendor fees, please contact fsisales@fst.net.au or +61 2 8484 0918.

FST Media reserves the right to decline registration and entry to the event.

By agreeing to the Terms and Conditions for complimentary VIP Registration, you acknowledge that to qualify for that complimentary VIP pass the delegate needs to be currently employed by a Financial Services organisation.

Should you be unable to attend on the day of the conference, a ‘like-for-like’ substitute is welcome to attend in your stead at no extra charge, provided we are informed of the change up to 14 days prior to the conference. Any cancellations made within 14 days of the conference, with no relevant substitute provided, will incur a $150+ GST non-attendance fee. This fee will be used to cover delegate material costs and catering costs incurred by FST Media on submission of delegate numbers to the conference venue.

FST Media will make every effort to ensure that the event and the program will take place as advised. FST Media reserves the right to delete or alter items in the program and will not take financial responsibility for changes that are the result of events beyond its control, including travel and/or accommodation.

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