Accelerating Digital Innovations in the Insurance Industry
Leading insurers have started rebooting their 2023 Digital Innovation Strategy — capitalising on the agile environment alongside innovations and setting their course for the next decade.
After uncovering the strategies for scalable innovation and sustainable growth in 2022, this year’s conference will dive deep into industry-leading insights on Accelerating Digital Innovation Strategy as insurers continue to innovate business models through Automation and Artificial Intelligence.
Attend this year’s full-day conference as we continue to bring businesses to explore emerging digital trends, pioneering technologies, and ground-breaking innovations that are shaping the insurance sector in 2023 and beyond.
As the leading Insurance conference in the APAC region, FST Media’s Future of Insurance conference in Sydney will bring together over 400 industry leaders and peers to discuss and debate the latest insights and transformational trends in digital, technology and innovation.
Hear from the APAC insurance industry’s biggest names and brands on their most competitively driven and innovative insights and strategies.
We’ll be exploring key topics such as:
- Agile Leadership
- Sustainable Strategies
- Digital Claims Management
- Digital Customer Experience (CX)
- Insurance Transformation
- Data and Cloud Technologies
- Robotic Process Automation (RPA)
- Artificial Intelligence (AI), Machine Learning (ML) and Automation
- Predictive Analysis
- Underwriting Capabilities
- Intelligent Automation
- Operational Excellence
Make sure you attend this year’s full-day conference as we continue to explore emerging digital trends, pioneering technologies, and ground-breaking innovations shaping the insurance sector in 2023 and beyond.
- How can we foster diversity and inclusivity in insurance technology?
- Are effective mentorship pathways in place for women in insurance and technology?
- Preparing women to lead: skills, networks and opportunities
- Overcoming obstacles in the workplace and finding work-life balance
- Knowing what you stand for - getting customers to talk about you and how to tackle the tricky world of social media.
- How to set priorities to invest in scalable customer relationships.
- The customer obsession and using a framework as a scorecard to align everyone to the customer experience cause.
- How connected insurance can reduce cost and personalise user experience
- How data and operational intelligence can improve customer centricity
- Why Digital Service Solutions are important for business optimisation
- Identifying the latest technologies to analyse big amounts of data and turning it into meaningful insights
- Best practice to visualise key data - other than Reports and Dashboards.
- Generating insights across organisational boundaries to equip business users with information needed to better execute operations and plan for future contingencies
- Implementing methodologies to improve the product experience
- How the upcoming digital transformation can enhance and provide a comprehensive user experience
- Building flexibility to be ever-ready to address customer needs and enhance the CX journey
- Enhancement of the customer journey using frictionless identity experiences
- Evolution of Embedded Insurance model to improve CX
- Why transform and what is changing
- HBF's journey to-date
- Lessons learnt in the process
- Why lack of planning and strategy can hinder the alignment of technology investments with business goals.
- Discussing the resistance to change and inadequate user adoption can impede the realization of benefits from technology investments.
- Why poor integration of technology solutions with existing systems can lead to limited functionality and underutilisation of investments.
- The Digital World and what has changed for organisations
- 5 things that all insurers should be doing
- How to enable innovation and a winning digital strategy
- Is 2023 going to be a year of innovation for the insurance industry.
- Challenges to maintaining momentum in data and analytics maturity post-Covid.
- Overcoming market, economic, and regulatory pressures to stay competitive.
- Using product innovation to create better business outcomes in a rapidly changing environment
- How to foster growth through product innovation?
- How do strategic partnerships complement the product innovation agenda?
- Why machine learning models are important to develop smooth user interface and to integrate third party data
- Reliability of AI in fraud detection: Manpower vs AI for enhanced investigations
- Enhancing customer experience through cloud solutions
- Importance of Machine Learning Models and Big Data Analytics for powerful roadway to success
- Enterprise Agile at Resolution Life
- Resolution Life's technology transformation
- Resolution Life’s journey to becoming 100% cloud
- Why intelligent data is important to make better decisions
- The need of investment in the right technologies to enhance process outcomes
- Enhancement of insurance ecosystems through latest digital tools and analytics models
- The current state of the insurance industry and the challenges it faces in terms of process efficiency and customer satisfaction.
- Importance of people in the insurance process and how they can be effectively utilised in conjunction with technology to improve efficiency and customer service.
- How can technology and people-based solutions improve the processes and enhance customer experiences.
- Challenges and opportunities of transforming the insurance industry through technology and people.
• Implementation of RPA to improvise accuracy, reduce wait times and capture accurate customer data
• RPA and Workforce – Reduction of pressure on employees and avoidance of non-essential contacts
• Seamless CX through hyper simplification process of user interface
- Mitigating risks from the uprising inflation and global supply chain disruptions
- How to remodel business models to tackle the ever-changing environment
- How low-cost distribution models and usage-based products can attract and retain customers?
- Why pivotal strategies are essential to winning customer’s trust and achieving business outcomes
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