Future of Financial Services, Melbourne 2022

20 July 2022

Crown Towers Melbourne

With an unrivalled assembly of financial services executives and digital leaders from Victoria and across the globe, our Future of Financial Services, Melbourne conference is back and better than ever in 2022. FST is proud to host an event at a central hub of the Asia-Pacific financial world, investigating key trends and hot topics in the disciplines of technology, innovation, digital and strategy.

  • Days
    Hours
    Mins
    Secs

Complimentary for FSI Executives

With an unrivalled assembly of financial services executives and digital leaders from Victoria and across the globe, our Future of Financial Services, Melbourne conference is back and better than ever in 2022. FST is proud to host an event at a central hub of the Asia-Pacific financial world, investigating key trends and hot topics in the disciplines of technology, innovation, digital and strategy.

Join us at the Crown Towers in Melbourne on Wednesday, 20 July for a full day of thought leadership across our plenary sessions and breakout streams to explore the latest digital trends, challenges and opportunities that are ripe for the taking in the financial services sector.

FST’s Melbourne conference is the perfect forum to gain unique insights into the transformative technologies and digital initiatives that are set to revolutionise the industry and accelerate some well-deserved growth.

Featured Topics:

  • Digital transformation
  • Customer Experience (CX)
  • Cloud Transformation
  • Robotic Process Automation (RPA)
  • Artificial Intelligence (AI) and Machine Learning (ML)
  • Data analytics
  • Open Banking
Event Information
20 July 2022 8:30 am - 9:11 pm
Event Highlights
Future of Financial Services, Melbourne 2022
Breakdown
39 Speakers
33 Sponsors
Speakers
Anastasia Cammaroto
NAB
Katherine Carmody
Suncorp Group
Jitendra Tekchandani
DBS Bank
Sandhya Iyer
Latitude Financial Services
Andrew Chanmugam
Suncorp Group
Sandra Lam
Citi
Highlights
CIO Personal Banking & Digital
NAB
Executive General Manager Digital Distribution
Suncorp Group
Executive Director, Client Connect Lead, Customer Science & Segment, Wealth Management
DBS Bank
Chief Data Officer
Latitude Financial Services
Executive General Manager - Strategy & Transformation
Suncorp Group
Author & ex-SVP, Innovation Catalyst and Partnership Lead
Citi
Chief Executive Officer
Beforepay
Head of Enterprise Program and Portfolio Management Office
Commonwealth Bank
Head of Data Architecture
Commonwealth Bank of Australia
Chief Operating Officer
HESTA
Executive Technology, Home Ownership
NAB
Head of Data & Automation Strategy
ANZ
Chief Digital Officer
Judo Bank
Director of Data Technology
Bupa Australia
Senior Executive Information Management & Health Analytics
Medibank
Head of Digital Operations
Westpac
Head of Robotics and Intelligent Automation Services
Westpac
Head of Data Platforms, Global Business Units
Westpac Group
Division Director | BFS Head of Delivery
Macquarie Group
Head of Data Strategy and Governance
QBE Insurance
Head of Marketing
Latitude Financial Services
Executive Manager, Data and Algorithmic Ethics
IAG
Head of Engagement & Delivery Practice
Cbus Super Fund
Master of Ceremonies
(MC)
Director, Master of Financial Technologies
Swinburne University of Technology
Regional Vice President, Australia and New Zealand
WalkMe
Enterprise Account Executive
Boomi
Technology Evangelist
Slack
Vice President and General Manager
Smart Communications
Director, Sales Engineering, Asia Pacific
MicroStrategy
Regional Vice President - ANZ
Box
Enterprise Account Executive
Snowflake
Senior Executive, Enterprise & Experience (Australia & New Zealand)
OpenText
Manager Solutions Engineering
Okta
Sales Director
Thought Machine
Regional Vice President, Financial Services, Asia Pacific
Appian
Solution Architect
Informatica
Managing Director - Cloud Transformation
Accenture
Vice President Sales, APAC
Collibra

As one of the first movers on cloud migration, NAB today has over 65% of its applications operating in a public, multi-cloud environment. It’s been an engineering masterclass in how to rapidly migrate at scale – but what happens after you reach critical mass? Simple – you relentlessly leverage EVERY opportunity to innovate. Hear from CIO Personal Banking & Digital Ana Cammaroto on how NAB is:

 

 

  • Unlocking value for customers and colleagues using NAB’s homegrown engineering foundations
  • Growing a permanent, global engineering capability
  • Calling on the industry to join forces and lift its game in both STEM talent pipelines and gender diversity in the sector

Hear how FSI organisations in Australia are boosting user productivity, unlocking efficiency and increasing effectiveness through leveraging digital adoption in this fireside chat with Ashok Vishwanathan, Head of Enterprise Program and Portfolio Management Office at CommonWealth Bank Australia and Clarence Dent, RVP ANZ at WalkMe.

  • The power of purpose
  • Building operational resilience through your people, customers & communities
  • Understand how emerging technologies will benefit and threaten the business 
  • Hear the latest research on flexible work from Future Forum a consortium led by Slack
  • Learn how a Digital HQ lets information flow more transparently and lets you discover the people, resources, and the information you need
  • Understand new metrics impacting productivity and talent - inclusiveness, belonging and satisfaction
  • Diving into the wave of disruptions that’s rippled since the wake of Covid-19
  • How to come up with data-driven action plans that will bolster the industry’s recovery?
  • Has COVID-19 expedited labour market transformation in terms of having fair, diverse and flexible working conditions?
  • How has the prevailing talent gap threatened your digital transformation journey?
    • How to reduce IT complexity by taking an enterprise view of customer communications, from on-demand agreements and servicing correspondence to statements and reports 
    • Why and how are banks, lenders, insurers, and wealth funds shifting from on-premises solutions to secure cloud platforms, reducing hardware costs and gaining flexibility  
    • Where are banks, lenders, insurers, and wealth funds investing to build communications strategies designed to build trust and loyalty among the next generation of customers  
    • How financial services organisations are eliminating traditional forms, using interactive, data-powered digital interviews to speed up turnaround time and fuel RPA (Robotic Process Automation) initiatives  
  • Leveraging the banking-as-a-service partnership model for a win-win relationship
  • Are bank-fintech partnerships creating more competition or cementing incumbency?
  • How will partnerships shape the financial services ecosystem in the next 12 months?
  • Increase data literacy and empower everyone to use data at every decision making
  • Achieving pervasive analytics through a game-changing technology

Streams Start

Digital Finance Stream
13:35Chairperson's Opening RemarksWarwick Merry, Master of Ceremonies, (MC)
13:40Beyond Cloud Migrations: Engineering for InnovationMichelle Perera, Division Director | BFS Head of Delivery, Macquarie Group
  • Viewing cloud migrations not as a destination but as a future operating model and a launch pad for innovation and new ways of working
  • Enabling delivery underpinned by Engineering North Stars and Agile Ways of Working
Michelle Perera
Division Director | BFS Head of Delivery
Macquarie Group
14:00Zero Trust: The Security Silver Bullet for Financial ServicesJim Katsos, Manager Solutions Engineering, Okta
  • How the pandemic fueled Zero Trust prioritisation
  • How Zero Trust adoption dramatically accelerated over the past year
  • Why identity is the new perimeter, and why organisations must secure and protect their people, devices, and data.
Jim Katsos
Manager Solutions Engineering
Okta
14:20Innovation through Partnerships in FinTech  Sandra Lam, Author & ex-SVP, Innovation Catalyst and Partnership Lead, Citi
  • Commercializing innovative products by building partnerships between FinTech and FIs
  • Potential pitfalls of a partnership and how to mitigate them 
  • Effectively validating a FinTech solution before contracting/onboarding
Sandra Lam
Author & ex-SVP, Innovation Catalyst and Partnership Lead
Citi
14:40Core Banking Transformation – Is Now the Time?Craig Stevenson, Sales Director, Thought MachinePeter Jahnke, Managing Director - Cloud Transformation, Accenture
15:00Afternoon Tea & Networking
15:20Competing in the New Era of Financial ServicesJamie Twiss, Chief Executive Officer, Beforepay
  • What consumers want from the financial services industry
  • The advances in digital and data capabilities that are creating a true challenge to traditional providers
  • How incumbents and attackers can compete in the new era
Jamie Twiss
Chief Executive Officer
Beforepay
15:40Fireside Chat with Stephen Reilly, COO, HESTAJack Jones, Enterprise Account Executive, BoomiStephen Reilly, Chief Operating Officer, HESTA
  • Boomi and Financial Services – a Digital Finance perspective
  • How an integration platform drives value and outcomes for HESTA members
  • The role of data unification to maximise organisational and member (CX) benefits
Jack Jones
Enterprise Account Executive
Boomi
Stephen Reilly
Chief Operating Officer
HESTA
16:00How to be a Purpose-Driven Organisation with Tech at HeartStephen Reilly, Chief Operating Officer, HESTA
  • What does it mean to be a purpose-driven organisation?
  • Learn how HESTA’s principles and values bleed into its technological capability decisions
  • Learn how HESTA’s nimbleness and agility contributes to building an ecosystem of world class tech
Stephen Reilly
Chief Operating Officer
HESTA
16:20Create Transparent Wealth Experiences with the Content CloudGavin Diamond, Regional Vice President - ANZ, Box
  • The future of wealth management is a digital connected journey
  • Addressing the macro technology trends that drive digital engagement along with managing risk and operational efficiencies
  • Creating a centralised digital wealth platform that’s secure, transparent, and interactive
Gavin Diamond
Regional Vice President - ANZ
Box
16:40Panel Discussion – Humanising Digital ExperiencesKatherine Carmody, Executive General Manager Digital Distribution, Suncorp GroupRob Burden, Head of Marketing, Latitude Financial ServicesShannon Barnes, Head of Engagement & Delivery Practice, Cbus Super FundWarwick Merry, Master of Ceremonies, (MC)
  • Delivering human-centered experiences that matter
  • Tapping into deeper customer intelligence by leveraging better analytics during KYC
  • Deliver consistent experiences through unified customer interactions across multiple channels
  • Empowering FSI to focus on customers by embedding intelligence in every process and decision
Katherine Carmody
Executive General Manager Digital Distribution
Suncorp Group
Rob Burden
Head of Marketing
Latitude Financial Services
Shannon Barnes
Head of Engagement & Delivery Practice
Cbus Super Fund
Warwick Merry
Master of Ceremonies
(MC)
17:10Chairperson's Closing RemarksWarwick Merry, Master of Ceremonies, (MC)
17:20Networking Drinks
18:20Conference Ends
Data Fundamentals & Analytics Stream
13:35Chairperson's Opening Remarks Dr Dimitrios Salampasis, Director, Master of Financial Technologies, Swinburne University of Technology
13:40What is Process Mining and Why You Should Know About ItAbhi Kadian, Head of Robotics and Intelligent Automation Services, WestpacMohan Victor, Head of Digital Operations, Westpac
  • Introduction to process mining
  • Westpac’s journey with process mining
  • How process mining will be pivotal to any organisations future transformation success
Abhi Kadian
Head of Robotics and Intelligent Automation Services
Westpac
Mohan Victor
Head of Digital Operations
Westpac
14:00Create “Customers for Life” with Intelligent and Connected ExperiencesBrett Dashwood, Senior Executive, Enterprise & Experience (Australia & New Zealand), OpenText
  • How you can drive superior digital experience at scale
  • How to implement a holistic omnichannel transformation strategy to create the ultimate experiences for your customers
  • How to ensure a seamless experience and a predictive journey across every customer channel to reach a point of true loyalty
Brett Dashwood
Senior Executive, Enterprise & Experience (Australia & New Zealand)
OpenText
14:20Making Better Automated Decisions with New Possibilities in Machine LearningCraig Rowlands, Director of Data Technology, Bupa Australia
  • Evolution of Machine Learning Use Cases over time in the Finance & Banking industry
  • Walk through of an in-depth Health industry Use Case
  • Summarising the future of Machine Learning
Craig Rowlands
Director of Data Technology
Bupa Australia
14:40Key Data Challenges Facing Financial Services in 2022 Tom Stamatopoulos, Solution Architect, Informatica
  • Enterprise-wide integration and mass ingestion for greater data validation
  • Data democratisation and governance to drive a stronger experience economy
  • Reference data-sets to fuel trusted machine learning and data science
Tom Stamatopoulos
Solution Architect
Informatica
15:00Afternoon Tea & Networking
15:20Simple, Fast, Fair and HumanJohn Heaton, Chief Technology Officer, Alex
  • From application to decision in less than 5 minutes
  • The collection and use of real-time data to gain purposeful understanding
  • The application of real-time business rules and intelligence to drive business outcomes
  • Just because it is technically possible doesn’t mean it is a good idea
John Heaton
Chief Technology Officer
Alex
15:40Data Anywhere: Unlocking your Data in Advance of Digital TransformationRick Browne, Regional Vice President, Financial Services, Asia Pacific, Appian
  • How Process Mining is changing the way we think about data and digital transformation
  • Connecting the unconnected without replacing legacy systems.
Rick Browne
Regional Vice President, Financial Services, Asia Pacific
Appian
16:00Transformation of Relationship led Wealth ManagementJitendra Tekchandani, Executive Director, Client Connect Lead, Customer Science & Segment, Wealth Management, DBS Bank
  • Challenges and Issues faced by relationship managers and customers
  • Reasons for customer dissatisfaction
  • How to resolve these challenges by tools and business processes
Jitendra Tekchandani
Executive Director, Client Connect Lead, Customer Science & Segment, Wealth Management
DBS Bank
16:20QBE: The Path to Greater Customer and Business Outcomes through Data Governance and ManagementBrett Woolley, Head of Data Strategy and Governance, QBE InsuranceJames Ross, Vice President Sales, APAC, Collibra
  • A common language around data – Understanding the flow and context of key data
  • Why data matters in driving customer and business outcomes
  • Challenges and lessons learnt during QBE’s data management journey
Brett Woolley
Head of Data Strategy and Governance
QBE Insurance
James Ross
Vice President Sales, APAC
Collibra
16:40Panel Discussion – Data FundamentalsSandhya Iyer, Chief Data Officer, Latitude Financial ServicesHema Prasad, Head of Data Architecture, Commonwealth Bank of AustraliaPaul Booth, Head of Data Platforms, Global Business Units, Westpac GroupChris Dolman, Executive Manager, Data and Algorithmic Ethics, IAGDr Dimitrios Salampasis, Director, Master of Financial Technologies, Swinburne University of Technology
  • Consumer awareness around how big data is collected and leveraged in financial services
  • Importance of building a robust program for ethical data usage
  • Delving into the regulatory pressures and top barriers to getting value from data efforts
  • What does 2022 hold for Open Banking? Transitioning from implementation to effective use
Sandhya Iyer
Chief Data Officer
Latitude Financial Services
Hema Prasad
Head of Data Architecture
Commonwealth Bank of Australia
Paul Booth
Head of Data Platforms, Global Business Units
Westpac Group
Chris Dolman
Executive Manager, Data and Algorithmic Ethics
IAG
Dr Dimitrios Salampasis
Director, Master of Financial Technologies
Swinburne University of Technology
17:10Chairperson's Closing RemarksDr Dimitrios Salampasis, Director, Master of Financial Technologies, Swinburne University of Technology
17:20Networking Drinks
18:20Conference Ends
For event logistics and operations:
Amy McAdams
Event Manager
T: +61 2 8484 0908
For sponsorship enquiries:
Mark Quinn
Sales Director
T: +61 2 8484 0955
To participate as a speaker:
Murali Ramesh
Head of Production, FSI
T: +61 2 8484 0904