Future of Financial Services, Melbourne 2022

20 July 2022
  • Crown Towers Melbourne
Event Details

With an unrivalled assembly of financial services executives and digital leaders from Victoria and across the globe, our Future of Financial Services, Melbourne conference is back and better than ever in 2022. FST is proud to host an event at a central hub of the Asia-Pacific financial world, investigating key trends and hot topics in the disciplines of technology, innovation, digital and strategy.

Join us at the Crown Towers in Melbourne on Wednesday, 20 July for a full day of thought leadership across our plenary sessions and breakout streams to explore the latest digital trends, challenges and opportunities that are ripe for the taking in the financial services sector.

FST’s Melbourne conference is the perfect forum to gain unique insights into the transformative technologies and digital initiatives that are set to revolutionise the industry and accelerate some well-deserved growth.

Featured Topics:

  • Digital transformation
  • Customer Experience (CX)
  • Cloud Transformation
  • Robotic Process Automation (RPA)
  • Artificial Intelligence (AI) and Machine Learning (ML)
  • Data analytics
  • Open Banking
  • Days
  • Start Date
    20 July 2022 8:30 am
  • Venue
    • Crown Towers Melbourne

Complimentary for FSI Executives

CIO Personal Banking & Digital
Executive Director, Client Connect Lead, Customer Science & Segment, Wealth Management
DBS Bank
Chief Operating Officer
Judo Bank
Chief Executive Officer
Chief Operating Officer
Chief Digital Officer
Judo Bank
Executive Technology, Home Ownership
Chief Data Officer
Latitude Financial Services
Director of Data Technology
Bupa Australia
Head of Digital Operations
Head of Robotics and Intelligent Automation Services
Global CEO and Co-Founder
Executive Manager, Data and Algorithmic Ethics
Head of Engagement & Delivery Practice
Cbus Super Fund
Managing Director, Australia and New Zealand
Regional Director - ANZ
Director, Sales Engineering, Asia Pacific
  • Digital Resilience - Understand how emerging technologies will benefit and threaten the business
  • Incorporating necessary safeguards to mitigate cyber-attacks and other risks
  • What can Australia learn from EU’s Digital Operational Resilience Act (DORA)?
  • Diving into the wave of disruptions that’s rippled since the wake of Covid-19
  • How to come up with data-driven action plans that will bolster the industry’s recovery?
  • Has COVID-19 expedited labour market transformation in terms of having fair, diverse and flexible working conditions?
  • How has the prevailing talent gap threatened your digital transformation journey?
  • Leveraging banking-as-a-service partnership model to for a win-win relationship
  • Are bank-fintech partnerships creating more competition or cementing incumbency?
  • How will partnerships shape the financial services ecosystem in the next 12 months?
  • Increase data literacy and empower everyone to use data at every decision making
  • Achieving pervasive analytics through a game-changing technology

Streams Start

Digital Finance Stream
8:55Chairperson's Opening RemarksLuke Hannan, Master of Ceremonies,
13:40Strategic Roadmap to Transform the Customer Journey
  • Challenges and lessons learnt in your customer transformation journey
  • The role of user design frameworks in providing great customer experiences
  • Long term mission and insights into ‘the customer experience of the future
14:00Technology Presentation
14:20Perspectives of Building a Digital Bank of TomorrowLisa Frazier, Chief Operating Officer, Judo Bank
  • Why is the greenfield approach becoming popular within traditional banks?
  • Focus on delivering services for customers through digital only channels
  • Developing infrastructure that is flexible to adapt to the changing demands of the business and customers
Lisa Frazier
Chief Operating Officer
Judo Bank
14:40Technology Presentation
15:00Fintech Presentation - Avenue Bank
10:40Afternoon Tea & Networking
15:30Competing in the New Era of Financial ServicesJamie Twiss, Chief Executive Officer, Beforepay
  • What consumers want from the financial services industry
  • The advances in digital and data capabilities that are creating a true challenge to traditional providers
  • How incumbents and attackers can compete in the new era
Jamie Twiss
Chief Executive Officer
15:40Technology Presentation
16:00How to be a Purpose-Driven Organisation with Tech at HeartStephen Reilly, Chief Operating Officer, HESTA
  • What does it mean to be a purpose-driven organisation?
  • Learn how HESTA’s principles and values bleed into its technological capability decisions
  • Learn how HESTA’s nimbleness and agility contributes to building an ecosystem of world class tech
Stephen Reilly
Chief Operating Officer
16:20Create Transparent Wealth Experiences with the Content CloudGavin Diamond, Regional Director - ANZ, Box
  • The future of wealth management is a digital connected journey
  • Addressing the macro technology trends that drive digital engagement along with managing risk and operational efficiencies
  • Creating a centralised digital wealth platform that’s secure, transparent, and interactive
Gavin Diamond
Regional Director - ANZ
16:40Panel Discussion – Humanising Digital ExperiencesMark Bernhardi, Managing Director, Australia and New Zealand, nCinoShannon Barnes, Head of Engagement & Delivery Practice, Cbus Super Fund
  • Delivering human-centered experiences that matter
  • Tapping into deeper customer intelligence by leveraging better analytics during KYC
  • Deliver consistent experiences through unified customer interactions across multiple channels
  • Empowering FSI to focus on customers by embedding intelligence in every process and decision
Mark Bernhardi
Managing Director, Australia and New Zealand
Shannon Barnes
Head of Engagement & Delivery Practice
Cbus Super Fund
17:10Chairperson's Closing RemarksLuke Hannan, Master of Ceremonies,
17:15Conference Ends
Data Fundamentals & Analytics Stream
13:35Chairperson's Opening Remarks
13:00What is Process Mining and Why You Should Know About ItAbhi Kadian, Head of Robotics and Intelligent Automation Services, WestpacMohan Victor, Head of Digital Operations, Westpac
  • Introduction to process mining
  • Westpac’s journey with process mining
  • How process mining will be pivotal to any organisations future transformation success
Abhi Kadian
Head of Robotics and Intelligent Automation Services
Mohan Victor
Head of Digital Operations
14:00Technology Presentation
14:20Making Better Automated Decisions with New Possibilities in Machine LearningCraig Rowlands, Director of Data Technology, Bupa Australia
14:40Key Data Challenges Facing Financial Services in 2022 Tom Stamatopoulos, Solution Architect, Informatica
  • Enterprise-wide integration and mass ingestion for greater data validation
  • Data democratisation and governance to drive a stronger experience economy
  • Reference data-sets to fuel trusted machine learning and data science
Tom Stamatopoulos
Solution Architect
15:00Fintech Presentation - Alex Bank
15:10Afternoon Tea & Networking
15:30BNPL PresentationDavid Price, Global CEO and Co-Founder, BizPay
15:40Data everywhere: unlocking your data in advance of digital transformationRick Browne, Regional Vice President, Financial Services, Asia Pacific, Appian
  • How Process Mining is changing the way we think about data and digital transformation
  • Connecting the unconnected without replacing legacy systems.
Rick Browne
Regional Vice President, Financial Services, Asia Pacific
16:00Industry PresentationJitendra Tekchandani, Executive Director, Client Connect Lead, Customer Science & Segment, Wealth Management, DBS Bank
16:20Technology Presentation - Collibra
16:40Panel Discussion – Data FundamentalsSandhya Iyer, Chief Data Officer, Latitude Financial ServicesChris Dolman, Executive Manager, Data and Algorithmic Ethics, IAG
  • Consumer awareness around how big data is collected and leveraged in financial services
  • Importance of building a robust program for ethical data usage
  • Delving into the regulatory pressures and top barriers to getting value from data efforts
  • What does 2022 hold for Open Banking? Transitioning from implementation to effective use
Sandhya Iyer
Chief Data Officer
Latitude Financial Services
Chris Dolman
Executive Manager, Data and Algorithmic Ethics
17:10Chairperson's Closing Remarks
17:15Conference Ends
Contact Us
For event logistics and operations:
Amy McAdams
Event Manager
T: +61 2 8484 0908
For sponsorship enquiries:
Mark Quinn
Sales Director
T: +61 2 8484 0955
To participate as a speaker:
Murali Ramesh
Head of Production, FSI
T: +61 2 8484 0904

Please note that delegate attendance is complimentary for the financial services industry only.

Paid tickets are available for service providers to the industry (eg: solution providers to the banking, insurance & wealth management industry) at the discretion of FST Media. For more information on vendor fees, please contact MarkQ@fst.net.au.

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