Future of Financial Services, Melbourne 2023

Pioneering Purpose-Driven Innovation and Sustainability to Reshape the Future of Financial Services
2 November 2023 8:00 am - 5:00 pm
CENTREPIECE at Melbourne Park
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About the Event

With an unrivalled assembly of financial services executives and digital leaders from Victoria and across the globe, our Future of Financial Services, Melbourne conference is back and better than ever in 2023. FST is proud to host key BFSI leaders as they uncover key trends and hot topics in the disciplines of technology, innovation, digital and strategy.

Join us on Thursday, 2 November 2023 for a full day of thought leadership across our plenary sessions and breakout streams to explore the latest digital trends, challenges and opportunities that are ripe for the taking in the financial services sector.

FST’s Melbourne conference is the perfect forum to gain unique insights into the transformative technologies and digital initiatives that are set to revolutionise the industry and accelerate some well-deserved growth.

Key Themes:

  • Sustainability – Importance of digital leadership in sustainable performance
  • Reposition for Agility at Scale – Ability to swiftly pivot technologies, cultures, and team structure as required aka composability
  • Financial Literacy – Current and future use of management of money
  • Digital Ecosystem – Increasing competition and innovation through partnerships
  • Generative AI – Advancements in generative AI, its experimentation in FSI, and the need for guardrails
  • Payments Revolution – Macro-trends shaping the Future of Payments from CDBCs, cross-border payments, and open data
  • The Future of Marketing Technology – Disrupt the status quo to unleash your brand’s potential

Advisory Board Members:

  • Andrew Cresp, Chief Information Officer, Bendigo & Adelaide Bank
  • Bhaskar Katta, General Manager, Group Operations (Global), Westpac
  • Idris Shamsi, Chief Information Officer, RACV
  • Scott Wall, Chief Transformation Officer, Bank Australia
  • Rakesh Padmanabhan, Head of Technology: Intelligent Automation, ANZ
  • David Lochrie, Senior Executive Enterprise Digital, Medibank
  • Craig Rowlands, General Manager Enterprise Data, Australian Unit
  • Shannon Barnes, Digital Marketing & Operations, Aware Super
  • David Earls, Executive General Manager Enterprise Service, Technology, IAG
  • Leon Hagopian, Australia Credit Suisse Integration Lead, Group Integration Office, UBS
2023 Speakers
David Walker
Group Chief Technology Officer
Westpac Group
Tim Hogarth
Chief Technology Officer
ANZ
Andrew Cresp
Chief Information Officer
Bendigo and Adelaide Bank
Elly Bloom
Executive Marketing, Business and Private Bank
NAB
Idris Shamsi
Chief Information Officer
RACV
Scott Wall
Chief Transformation Officer
Bank Australia
David Lochrie
Senior Executive Enterprise Digital
Medibank
Craig Rowlands
General Manager Enterprise Data
Australian Unity
Nish Chandran
Divisional CIO - Home Lending and Business Banking
Suncorp Group
Nathalie Moss
Chief Information Officer
Bendigo Bank
Nicole Mathias-Browne
Chief Marketing Officer
Mercer Super
Euan Walker
Chief Technology Officer
Judo Bank
Shannon Barnes
Digital Marketing & Operations
Aware Super
Susan Gallagher
Head of Product & Experience
BankVic
Peter Curtis
Chief Operating Officer
AustralianSuper
Potta Findikidis
Executive Manager, Marketing
Suncorp Bank
Debasish Majumder
Head of Delivery and Change - Information Management
Medibank
Anne McDonnell
Head of Group Marketing and Communications
HUB24 Limited
Ella Tassi
Chief Marketing Officer
Bennelong Funds Management
Janelle McQueen-Paice
Head of Group Digital
MLC Life Insurance
Mohan Victor
Head of Digital Operations
Westpac
Tim Sparks
Head of Data Science
QBE Insurance
Rakesh Padmanabhan
Head of Technology : Intelligent Automation
ANZ
Scott Williamson
Head of Data & Analytics
MLC Life Insurance
Tony Linnane
Head of Product and Digital
Bank First
Michelle Michaux
Global Head of Portfolio Marketing, Communication Services
Computershare
Heidi Badgery
Managing Director, ANZ
Alteryx
Malcolm Macnaughtan
Head of Financial Services Sales - APAC
Amdocs
Zachary Zeus
Co-Founder & CEO
BizCubed
George Watts
Founder and Director
DigiRen
Vikas Jain
Senior Technical Account Manager - ANZ
Branch.io
Luke Hannan
Master of Ceremonies
(MC)
Suzanne Charlotte Vos
Master of Ceremonies
(MC)
View more
View Last Year's Speakers
Agenda
  • Assembling the future-ready bank
  • Protecting our customers
  • AI-pair programming: the future of software development
  • The importance of working backwards from your internal customers
  • Delivering cloud & data via a product-centric mindset
  • Moving to a frictionless self-service internal customer experience
  • Organisational capabilities that enable you to succeed at scale
  • What just happened?
  • Why AI is the biggest change to hit banking since the internet
  • There are risks, but why we have no choice but to embrace AI
  • The power people to deliver with true agility
  • Managing the obligation of regulators
  • Provisioning data to uplift customer experience
  • Delving into the importance of partnering, team topologies, and the future of technology and transformation
  • Leverage technology for enhanced customer experiences, operational efficiency, and growth
  • Transformative results: Halved core systems, 40% fewer applications, improved customer outcomes
  • The stages of analytics maturity
  • The divide between people and technology
  • A better way to do things – a proven method that helps organisations democratise analytics
  • The path less travelled
  • Avoiding Data Centre 2.0
  • Unlocking the real value of Cloud
  • Exploring the importance of modernisation and interoperability
  • Navigating potential challenges in an era of intensive digitisation
  • Rethinking cloud operations: Strengthening oversight, expanding automation, and cultivating cooperative approaches for effective digital administration
  • Harnessing the power of AI to streamline workflows and progress towards optimal courses of action

 

 

  • The erosion of Trust
  • Introducing 'Trust Architecture' for Financial Services
  • Lessons learned from 25 years of building Trust in Financial Services 

Streams Start

Stream A
14:00On-Stage Interview: Unlocking New Horizons: Australian Super's Global Expansion Strategy
  • Introduction to Australian Super’s global expansion objectives
  • Key strategies and considerations for international expansion
  • Challenges and opportunities in expanding globally
Peter Curtis
Chief Operating Officer
AustralianSuper
Suzanne Charlotte Vos
Master of Ceremonies
(MC)
14:20Leading Marketing in Financial Services During Changing Times
  • Creating both shareholder and stakeholder value in times of economic uncertainty
  • Agile decision making when change is a given
  • Unlocking the value of data-driven decisioning
  • Harnessing new technologies and innovations to remain competitive
Elly Bloom
Executive Marketing, Business and Private Bank
NAB
14:40Panel Discussion: The Evolution of Digital Customer Experience
  • Gaining an edge through predictive analytics for customer acquisition and enhanced user journeys
  • Exploring technological infrastructure for achieving hyper-personalisation in the financial services sector
  • Strategies for seamlessly integrating customer communications, leading to successful omnichannel experiences
  • Selecting appropriate technology for swift deployment, expansion, and ongoing enhancement of customer experience
Susan Gallagher
Head of Product & Experience
BankVic
Janelle McQueen-Paice
Head of Group Digital
MLC Life Insurance
Shannon Barnes
Digital Marketing & Operations
Aware Super
Suzanne Charlotte Vos
Master of Ceremonies
(MC)
15:20Panel Discussion: Assessing the Future of Marketing Technology in the Financial Services Sector
  • Investing in Marketing Technology to achieve “personalisation-at-scale” and grow your customer base
  • Automate manual tasks so your team can focus on marketing strategy and lead development
  • Understanding the opportunities and associated risks of using Generative AI for content creation
  • Utilising marketing analytics capabilities to optimise your budget and track the performance of your campaigns
Potta Findikidis
Executive Manager, Marketing
Suncorp Bank
Anne McDonnell
Head of Group Marketing and Communications
HUB24 Limited
Ella Tassi
Chief Marketing Officer
Bennelong Funds Management
Nicole Mathias-Browne
Chief Marketing Officer
Mercer Super
Suzanne Charlotte Vos
Master of Ceremonies
(MC)
16:00Chairperson's Closing Remarks
Suzanne Charlotte Vos
Master of Ceremonies
(MC)
Stream B
14:00Establishing Enterprise Excellence as Part of a Digital Transformation
  • Business process mapping, process improvement, AI and automation
  • Digitising internal processes and improving customer experience
  • Controls mapping, testing and risk management
Scott Wall
Chief Transformation Officer
Bank Australia
14:20Exclusive Fireside Chat: Accelerating Transformation across RACV’s Diverse Business Lines
  • A deep dive into RACV’s successful transitions in financial planning, agility at scale with iterative development, and achieving flexibility in technology architecture
  • What were the intricacies in shifting from a traditional monolithic structure to an agile approach?
  • Gain practical insights into managing enterprise priorities effectively
Idris Shamsi
Chief Information Officer
RACV
Luke Hannan
Master of Ceremonies
(MC)
14:40Building a Sustainable Generative AI Outcome
  • Managing expectations and growth
  • Use case to business case
  • PoC, development to production
Craig Rowlands
General Manager Enterprise Data
Australian Unity
15:00Exploring Consumer Reactions to Essential Communications
  • Essential and mandatory communications are an important part of the customer journey in Financial Services
  • How do consumers react to these communications types? What can Financial Services providers do to strengthen the emotional connection to their brand during these customer interactions?
  • Computershare has undertaken a consumer study to help answer these questions and will explore the findings in this session
Michelle Michaux
Global Head of Portfolio Marketing, Communication Services
Computershare
15:20Panel Discussion: AI and Automation in Focus
  • The crucial role of AI in shaping digital approaches for financial institutions
  • Cultivating and advancing data-driven decision-making proficiency to attain a competitive advantage
  • Harmonising personnel advancement with a strong emphasis on data excellence and oversight
  • Exploring cultural obstacles in expanding AI for efficient process enhancement
Luke Hannan
Master of Ceremonies
(MC)
Mohan Victor
Head of Digital Operations
Westpac
Tim Sparks
Head of Data Science
QBE Insurance
Rakesh Padmanabhan
Head of Technology : Intelligent Automation
ANZ
Debasish Majumder
Head of Delivery and Change - Information Management
Medibank
16:00Chairperson's Closing Remarks
Luke Hannan
Master of Ceremonies
(MC)
View Last Year's Agenda
Contact Us
For general enquiries:
Brigitte Guerin
Brigitte Guerin
Chief Executive Officer
T: +61 417 678 632
E: Email Brigitte
For sponsorship enquiries:
Richard Theobald
Richard Theobald
Business Development Director
T: +61 404 300 088
E: Email Richard
To participate as a speaker:
Murali Ramesh
Murali Ramesh
Production Director
T: +61 2 8484 0904
E: Email Murali
For event and marketing enquiries:
Nicole Pusic
Nicole Pusic
Director of Marketing & Operations
T: +61 401 022 626
E: Email Nicole
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