About the Event
FST Media’s flagship Insurance conference, the Future of Insurance, Sydney has established itself as a key tech conference in the APAC region.
Join us on Thursday, 3 March 2022 at The Hilton in Sydney alongside 500+ industry peers to discuss and debate the latest insights and transformational trends in technology and innovation.
While insurance industries across the globe were in the midst of transformation spurred on by digital and technological innovation, it all came to a crashing halt with the COVID-19 pandemic.
2021 was a tough year for insurers, but for the most innovative and tech-forward organisations, it was a time to reflect, rethink and re-align their transformation to manage the long-term effects of the pandemic. Industry trailblazers are seizing the opportunity to pivot their business model and focus on the customer experience that inevitably suffered last year.
Attend this year’s full-day conference as we re-launch our two-stream format to explore emerging digital trends, pioneering technologies and ground-breaking innovations that are shaping the insurance sector in 2022 and beyond.
Featured topics:
- Digital claims management
- Customer Experience (CX)
- Digital strategies to increase transparency and simplify processes
- Cloud technologies
- Robotic Process Automation (RPA)
- Artificial Intelligence (AI) and Machine Learning (ML)
- Product innovation
- Internet of Things (IoT) and sensor tech
In partnership with
Speakers
Insurance Executive
Non-Executive Director of Specialist Insurance Industry Body - Operations and Data Executive
View Agenda
- How will property insurance change over the next decade?
- Are we succeeding in building a more resilient Australia?
- Why we need to work together in the face of climate change
- How did HESTA migrate its members to Okta without disruption?
- Leveraging Okta to increase security for customer-facing applications, improve member digital and support experiences
- Enhancing applications that support members in reaching their retirement goals
- Building a best in class scalable technology platform
- Using AI and automation to drive customer outcomes and efficiency
- What’s next – 2022 and beyond
How to Orchestrate Digital Communications to Transform the Customer Journey
- Instilling a healthy data culture that enable innovation and drives customer value
- Keeping data integrity at the bedrock of your organisation’s digital innovation agenda
- What are crucial steps to overcoming sticking points and raising your organisations data maturity?
- Empower business users with data & analytics to drive operational excellence, mitigate risk, and delivery a 360° view of customers
- To develop a comprehensive data governance strategy
- Ensure insurance firm operates from a single source of the truth across multiple platform and data source
- What will be the future of insurance after this frenzy of digital transformation?
- How is the industry tackling the prevailing talent crisis?
- Will remote-first work policies become permanent? What does future of work look like from an insurance POV?
- Take a trip down memory lane about the concept of ‘evolution’,
- Understand why an evolutionary approach to technology improvements will potentially minimise risk to your cx, and maximise return,
- Learn how essential communications play an important role in your cloud tech stack.
Streams Start
| Stream A | ||
|---|---|---|
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
| Stream B | ||
|---|---|---|
|
||
|
||
|
||
|
||
|
Sponsors
Diamond Sponsor
Platinum Sponsors
Gold Sponsors
Silver Sponsors
Coffee Sponsor
Lanyard Sponsor
Bronze Sponsors
Media Partner
Referral Partner
Conference Contacts
