Future of Financial Services, Sydney 2022

3 November - 4 November 2022

ICC Sydney

Our flagship event and one of the largest of its kind in the Southern Hemisphere, the Future of Financial Services, Sydney is the one-stop source for technology and innovation in Australia’s banking and financial services sector.

  • Days
    Hours
    Mins
    Secs

Complimentary for FSI Executives

Our flagship event and one of the largest of its kind in the Southern Hemisphere, the Future of Financial Services, Sydney is the one-stop source for technology and innovation in Australia’s banking and financial services sector.

For over a decade, FST’s Sydney financial services forum has brought together an unrivalled crowd of technology, digital and business leaders from more than 150 global financial institutions.

Over 2 full days at Sydney’s ICC on 3 & 4 November, this unmissable event will host more than 1,000 financial services representatives each year including thought leaders and innovators in the technology space with the industry’s top decision-makers.

With consumers having developed an appetite for digital services, platforms and ecosystems that were spurred by the COVID-19 pandemic, there is no better time than now for the leading technology innovators to put their best foot forward.

An essential date on the industry calendar, our Sydney forum defines the future of banking and the wider financial services sector, spearheading the innovation to come in 2022 and beyond.

Featured Topics:

  • Digital Transformation
  • Payments Revolution
  • Customer Experience (CX)
  • Cloud Transformation
  • Robotic Process Automation (RPA)
  • Process Mining
  • Artificial Intelligence (AI) and Machine Learning (ML)
  • Data Analytics
  • Open Banking
  • and more

Enhance your experience and attend the exclusive Intersystems workshop: How To Address The Customer Challenge In Australian Banking running on Day 2 as part of the 2022 Future of Financial Services, Sydney conference. Spaces are limited.

Event Information
Start Date: 3 November 2022 9:00 am
End Date: 4 November 2022 5:00 pm
Event Highlights
Future of Financial Services, Sydney 2022
Breakdown
79 Speakers
63 Sponsors
Speakers
Maroun El Khoury
Investment NSW
Dr Catriona Wallace
World Renowned Futurist
Sean O’Malley
AMP Bank
Evy Theunis
DBS Bank (Singapore)
Andrew Cresp
Bendigo & Adelaide Bank
Tim Hogarth
ANZ
Highlights
Delivering on the Promise and Intent of Technology
FSI Leaders' Panel
Importance of Deep Engineering Acumen Needed in Financial Services
CEO Breakfast Panel
Do We Need More App Developers than Tellers?
Accelerating Westpac’s Digital Journey Through Low – Code
How NFTs and Blockchain Tech is Disrupting Financial Services
Executive Director, Investment Partnership
Investment NSW
AI and Metaverse Specialist
World Renowned Futurist
Group Executive
AMP Bank
Managing Director - FIG - Head Digital Assets
DBS Bank (Singapore)
Chief Information Officer
Bendigo & Adelaide Bank
Chief Technology Officer
ANZ
Chief Operating Officer
IAG
Divisional CIO - Home Lending and Business Banking
Suncorp Group
Chief Decision Scientist
Commonwealth Bank of Australia
Executive GM Digital
NAB
Group CEO
Covermore
Chief Technology Officer
AMP
Executive General Manager, Consumer Data Right
ACCC
General Manager, Group Operations (Global)
Westpac
Co-Founder
Finder
Chief Information & Innovation Officer
TAL
Group Executive - Technology
Challenger
EGM Information Technology Infrastructure
Suncorp Group
Executive Digital Product & Head of Open Banking
NAB
Chief Executive Officer
Beforepay
Founder and Chief Executive Officer
Tic:Toc
Chief Executive Officer
Police Bank Ltd
Head of Robotics and Intelligent Automation Services
Westpac
Executive Director, Client Connect Lead, Customer Science & Segment, Wealth Management
DBS Bank
Regional Head of Digital Solutions, Group Transformation Office
UBS
General Manager Data Office
Allianz Australia
Chief Executive Officer
Finder Australia
Head of Strategy and Core
Tower Insurance
Consultant
Hetton Advisory
Head of Direct and Digital Banking
AMP Bank
General Manager - Data, Analytics & Open Banking
P&N Group
Global Head of Emerging Technology
QBE Ventures
Chief Product Officer
BeforePay
Head of Customer Support
Spaceship
Co-Founder
Paytron
Senior Product Manager, Digital & Technology
Kiwibank
Co-Founder & CEO
Quest
Founder & CEO
Acacia Money
Co-Founder and CEO
Curium App
Producer
Breaking Banks Asia
Master of Ceremonies
(MC)
CEO and Co-Founder
Apromore
Head of ASEAN, Japan, Australia ESG Solutions
S&P Global Sustainable1
Technology Evangelist
Slack
Regional Vice President, Australia and New Zealand
WalkMe
Head of Business Advisory, Asia Pacific & Japan
SAP Fioneer
Managing Director, Australia and New Zealand,
Nutanix
VP, Sales
Rimini Street
Senior Executive – RPA Technologist
SS&C Blue Prism
Senior Vice President, Customer Solutions Centre, Australasia
Mastercard
Head of Sales Engineering, ANZ
Rubrik
VP of Solutions & Industries GTM
Appian
Director Financial Services Industry
Microsoft
CIO and CTO
Shaype
Regional Director - Financial Services
ServiceNow
CIO Advisor
Zoom
Area Vice President, APAC
Collibra
Enterprise Account Executive
Snowflake
Solution Architect
Informatica
Vice President APAC
Seismic
ANZ Channel Director
Rubrik
Chief Customer and Marketing Officer
MetLife Australia
Industry Lead, Banking & Financial Services ANZ
Genesys
Principal Business Consultant - Customer & Employee Experience
Genesys
Director, Customer Success Strategy and Architecture
MuleSoft
Global Senior Director, Financial Services Industry Solutions
VMware
Senior Industry Strategist, Financial Services – Australia & New Zealand
VMware
Executive General Manager - Data & Integration
Atturra
Strategic Threat Advisor
CrowdStrike
Partner & Alliances Director, A/NZ
Elastic
Head of Business Development
Amazon Web Services
Advisory Solution Consultant
Outseer
Field Chief Technology Officer
Nutanix
Senior Manager - Business & Change Agility Lead
Accenture
Managing Director of Cloud, Infrastructure and Engineering
Accenture
Sales Director
Thought Machine
Chief Executive Officer and Executive Director
Nucleus Software
VP Product Management
Publicis Sapient
Director
Boomi

Stay tuned for further speaker announcements...

Testimonials
Hear from previous attendees

The Future of Financial Services, Sydney 2022 was an energizing event with an impressive line-up of speakers discussing the latest trends in finance. A great opportunity to get to know the ins and outs and network with enthusiastic practitioners and experts, and I was delighted to be able to showcase DBS' work as well!

Managing Director - FIG - Head Digital Assets

DBS Bank (Singapore)

Future of Financial Services, Sydney 2022

The Future of Financial Services, Sydney 2022 is a one-stop source for technology and innovation in Australia's banking and financial services sector. It was a fantastic opportunity to learn, share, and understand the complexities of financial business and technologies.

Executive Director, Client Connect Lead, Customer Science & Segment, Wealth Management

DBS Bank

Future of Financial Services, Sydney 2022

Thank you FST for hosting another stellar event. From drafting a compelling agenda through to attracting some of the best names in the industry to attend, I was humbled to be invited to help contribute to the day. By all accounts, a very successful pair of days

Chief Technology Officer

ANZ

Future of Financial Services, Sydney 2022

This was a well-attended event with a relevant mix of content and a broad representation from across banking and insurance. A really good conversation to be part of.

Chief Information & Innovation Officer

TAL

Future of Financial Services, Sydney 2022

We thought the event was well curated, with very good speakers and a diverse cross-section of the FSI industry, which meant great networking and strong knowledge sharing

Head of Robotics and Intelligent Automation Services

Westpac

Future of Financial Services, Sydney 2022

  • Understanding how these technologies will support the future of work
  • Importance of building ethical frameworks
  • What does the future hold? 

 

Hear how FSI organisations in Australia are boosting user productivity, unlocking efficiency and increasing effectiveness through leveraging digital adoption in this fireside chat with Susanne Gray, Accenture Senior Manager - Business & Change Agility Lead and Clarence Dent, RVP ANZ at WalkMe.

  • AI “democratisation” efforts and mindset
  • Key customer-facing wins that CBA’s decision science area has had to date
  • Using AI ethical frameworks to ensure AI is being used responsibly to improve financial wellbeing of customers

 

  • Creating a Digital Headquarters to improve employee productivity
  • Using technology networks to improve discoverability, self-service and real-time productivity
  • Leveraging AI: robotics, chatbots and virtual assistants that support HR processes
  • New models for management and leadership in hybrid workplaces

 

  • Considering trends towards a more open and collaborative finance
  • Capitalising on digital innovation to keep pace with growing consumer and regulatory demands
  • How to come up with data-driven action plans that will bolster the industry’s recovery?
  • How are financial services’ IT and digital priorities set to evolve over 2023?
  • Why businesses need to rethink their workflows and customer engagement model in a hybrid world
  • How to elevate the hybrid experiences for frontline workers and consumers
  • What impact will these changes make to help improve your topline revenues and button line costs
  • Why Engineering is the backbone to banking services?
  • Managing, attracting, retaining and excelling in engineering is increasingly a differentiator for leaders

 

Exposing the trends, threats and techniques that define today’s threat landscape

Streams Start

Stream A: Enterprise Transformation
1:35Chairperson's Opening Remarks
Master of Ceremonies
(MC)
1:40Organising for Intelligence: Blending Data, Design and Digital to Bring Cognitive Banking to Life at DBS
  • The benefits of using AI to hyper-personalise customer experiences are an open secret.
  • But the devil lies in the details: how to set up data and digital for success, harmonise innovation teams with existing business units, and train the whole organisation to implement and iterate quickly.
  • In DBS, this has culminated in Cognitive Banking, one of the four pillars of the bank’s vision to stay relevant to customers far into the future.
Managing Director - FIG - Head Digital Assets
DBS Bank (Singapore)
2:00Modern Enablement – Seismic Fireside chat with Microsoft
  • Understanding what enablement is and why financial services firms are embracing it globally
  • Ways to optimise the advisor-bank-agent relationship
  • Explore best practice plays to combat the compliance and risk challenges in financial services firms
Vice President APAC
Seismic
Director Financial Services Industry
Microsoft
2:20On-Stage Interview: Suncorp's Cloud Transformation Journey
  • How Suncorp is leading insurance sector’s capability in delivering hyper-personalised CX via its simplified and modernised technology architecture
  • How Suncorp has progressively simplified and modernised its technology architecture to reduce complexity and cost
  • Suncorp’s goal of achieving 90% of workloads in public cloud by end of 2023
EGM Information Technology Infrastructure
Suncorp Group
2:40Digital Transformation In Lending Domain
  • What trends are visible in digital lending and transformation strategies
  • How three decades of experience and global presence of Nucleus Software is helping lenders in transforming their lending business and meet customer’s needs.
Chief Executive Officer and Executive Director
Nucleus Software
3:00Afternoon Tea & Networking
3:30Panel Discussion - Surviving and Thriving in Times of Change: How Process Mining Underpins Smart Decision Making at Leading Banks
  • Conceptualise the potential for AI-enabled technology to build resilient organisations, by supporting continuous monitoring and adaptation of business processes for a future characterised by growing uncertainty
  • Maximize the outcomes of hyperautomation along dimensions such as productivity, customer experience and compliance using Process mining as a key enabler
  • Establish an evidence-based model to drive transformative cost reduction and scale delivered through process mining technology
  • Examine the critical skills, tools and governance required to set up a process intelligence initiative for success
CEO and Co-Founder
Apromore
Head of Robotics and Intelligent Automation Services
Westpac
Consultant
Hetton Advisory
4:00Surviving and Thriving The Next Evolution of Hybrid Cloud – Core, Cloud, or Edge?
  • Core, edge, and public clouds will all likely play some role in your infrastructure and become more interconnected
  • Learn how to prepare your leaders, teams, and other stakeholders for the next evolution of hybrid cloud
  • What are the best practice considerations in deciding where to run apps?
Managing Director, Australia and New Zealand,
Nutanix
Field Chief Technology Officer
Nutanix
4:20Follow These Three Critical Factors for Successful Transformation
  • The industry was able to deliver a complete workforce transformation without realising it
  • How you can use speed, purpose and community to successfully transform
  • Stop perfection getting in the way of progress
Group Executive - Technology
Challenger
4:40What is Social Engineering Fraud and How Do You Minimise The Risk and Protect Your Customers?
  • How do you gain the foresight to stop fraud and mitigate cyber risks before transactions happen?
  • Learn about the fraud lifecycle and the impacts, and challenges of social engineering in particular
  • How you can provide comprehensive fraud protection across the digital journey?
Advisory Solution Consultant
Outseer
5:00On-Stage Interview: The Fusion Between Strategy, Technology, Digital And Data
  • How are data and digital driving business strategy evolution in financial services?
  • How will the relationship between strategy, technology, digital and data evolve in the coming years?
  • How are Tower planning to leveraging the technological capabilities of recent acquisitions?
Head of Strategy and Core
Tower Insurance
5:20Networking Drinks
6:20End of Day 1

Join us again tomorrow at 8 AM for the CEO Breakfast Panel

Stream B: Banking Innovation & Open Data
1:35Chairperson's Opening Remarks
Co-Founder and CEO
Curium App
1:40Opening Presentation from ACCC
  •  2022’s most compelling propositions – CDR use cases to date
  • What multi-sector data sharing could mean for financial services
  • How will the Consumer Data Right evolve and spur competition in the year ahead?
Executive General Manager, Consumer Data Right
ACCC
2:00Creating Empowering Experiences in Financial Services Through Technology Innovation
  • Learn how leveraging innovative technology enhances client experiences
  • Gain insights into how to identify suitable technologies for innovation
  • Best practices for integrating new and innovative technologies
Global Head of Emerging Technology
QBE Ventures
Director, Customer Success Strategy and Architecture
MuleSoft
2:20On-Stage Interview: Suncorp’s Journey to becoming Customer Obsessed
  • How to transition from customer-focused to customer-obsessed?
  • Building a future-fit technology strategy that supports this vision
  • Understanding how open banking and customer obsession can go hand in hand
Divisional CIO - Home Lending and Business Banking
Suncorp Group
Co-Founder and CEO
Curium App
2:40On-Stage Interview: Driving Product Innovation Leveraging Cloud Native Core Technology
  • Digital sameness – how do we differentiate in a crowded market
  • What are the key modern capabilities required to innovate and differentiate
  • Some lessons for Australia – Insight into product innovation from clients across the globe
Managing Director of Cloud, Infrastructure and Engineering
Accenture
Sales Director
Thought Machine
3:00Afternoon Tea & Networking
3:30Panel Discussion - Open Banking & the Future of Innovation
  • Tracing Australia’s progress with Open Data initiatives to date – what’s next?
  • Getting APIs, data privacy and consent right – gearing up for Open Banking success
  • Optimising consumer education and overcoming key barriers to Open Banking uptake
  • Why success today hinges on leveraging data for the right opportunities
General Manager - Data, Analytics & Open Banking
P&N Group
Senior Vice President, Customer Solutions Centre, Australasia
Mastercard
Chief Executive Officer
Finder Australia
Executive Digital Product & Head of Open Banking
NAB
Co-Founder and CEO
Curium App
4:00Replacing Fear with Cyber Confidence
  • It’s not ‘if’ it is ‘when’ – challenge the cyberattack prevention mindset
  • Unlock the freedom and potential to innovate in digital banking with the confidence of cyber resilience
  • 5 Steps to surviving a Ransomware Attack
ANZ Channel Director
Rubrik
4:20Winners and Losers from Open Data
  • How Open Data is going to disrupt financial services
  • The decline of customer stickiness
  • Opportunities for attackers and new entrants
Chief Executive Officer
Beforepay
4:40That’s Search?! The Technology Secretly Underpinning Modern Financial Services

As unstructured data increasingly dominates the frontiers of Digital capability, Search emerges as the technology approach to solve the most pressing contemporary challenges in Cyber, Digital Experience, Financial Crimes, and … Cooking.

Partner & Alliances Director, A/NZ
Elastic
5:00On-Stage Interview: Embracing Digital, Data and AI to Create Differentiated Customer Experiences

DBS’s quest towards democratisation and personalisation of wealth management

Executive Director, Client Connect Lead, Customer Science & Segment, Wealth Management
DBS Bank
5:20Networking Drinks
6:20End of Day 1

Join us again tomorrow at 8 AM for the CEO Breakfast Panel

  • How do you keep investments profitable when global inflation is growing at pace?
  • What is the new technology 'moonshots' and will they contribute to corporate success?
  • Addressing mental well-being and workforce shortages
  • ESG Strategy and Sustainability impact of financial services products and services
  • Thinking of the big picture
  • Latest enhancements to the lending experience, including the Bank’s new digital home loan; and 
  • The Bank’s ongoing focus to enhance service and support for customers, brokers and advisers. 

Find out how technology is shaping the future of fintech.

  • Hear the challenges and successes of other financial service organisations around the world
  • Understand practical tips to operationalise your digital transformation
  • Differentiate between theory and practise
  • ‘Digital to the core’ Banking
  • Key capabilities acquired to accelerate Operations’ digital journey
  • Shifting to a digitally-empowered workforce through low-code
  • Key learnings to enable low-code at scale
  • Addressing FSIs reliance on exponentially increasing ESG & Climate data intelligence
  • Building on the cutting-edge use of geospatial data coupled with science-based scenario modulisation
  • Leveraging disruptive technology innovations to facilitate end-to-end data collection, management and analysis capabilities

Streams Start

Stream C: Digital Customer Experience
10:55Chairperson's Opening Remarks
Master of Ceremonies
(MC)
11:00When Simple is Complex – Digital Experiences in Financial Services

Exploring limitations we should challenge & opportunities we should exploit to bring the very best of intuitive, simple experiences for our customers.

Executive GM Digital
NAB
11:20Banking on Memories: Why the CX Imperative is to Stand Out and Not to Fit in ?
  • Where do we invest in CX to stand out?
  • How to measure experiences?
  • Creating a CX strategy to win every day, not just the first 30 days
VP Product Management
Publicis Sapient
11:40On-Stage Interview: How Digitisation and Automation Changed the Era of Customer Journey
  • The role of AI, data, and cloud computing to create a superior customer journey
  • Why investing in the right technologies are essential for organisations’ digital transformation?
  • Importance of digital transformation to achieve better outcomes
Chief Operating Officer
IAG
Master of Ceremonies
(MC)
12:00Modernising your Legacy Systems to Build True Agility and Customer Focus
  • How financial institutions like WLTH and Peoplecare accelerate iPaaS-led transformation to build a more data-driven enterprise
  • Story of a “pure SaaS” Fintech model that disrupts traditional lending with superior CX and a single view of customer
Director
Boomi
Executive General Manager - Data & Integration
Atturra
12:20Networking Lunch
1:20Key Data Challenges Facing Financial Services in 2022 by Informatica
  • Enterprise-wide data, fit for business use
  • Data democratisation and governance to drive a stronger experience economy
  • Reference data sets to fuel trusted machine learning and data science
Solution Architect
Informatica
1:40On-Stage Interview: Optimising Digital Customer Engagement
  • Building and developing well-being tools that truly empower and benefit customers
  • Streamlining internal platforms to effectively execute on a 360-degree customer view
  • Driving the evolution of CX with intelligent data and APIs
Chief Customer and Marketing Officer
MetLife Australia
Master of Ceremonies
(MC)
2:00Driving Loyalty in Uncertain Times
  • Understanding your customers and their needs is paramount in economically challenging times
  • Digital and AI have become core pillars as organisations focus on customer retention and brand loyalty
  • Orchestrating the best possible experiences for our employees & customers
Principal Business Consultant - Customer & Employee Experience
Genesys
Industry Lead, Banking & Financial Services ANZ
Genesys
2:20Panel Discussion - Digital CX Evolution
  • Competing using predictive analytics to acquire customers and optimise user journeys
  • Looking at the tech stack to deliver hyper-personalisation in financial services
  • How to unify customer communications and create winning omnichannel experiences
  • Embedded finance – delivering the banking where the customer needs it
  • How to decide on the technology that allows rapid delivery, scaling and continuous improvement of CX
Head of Direct and Digital Banking
AMP Bank
Head of Customer Support
Spaceship
Head of Business Advisory, Asia Pacific & Japan
SAP Fioneer
Master of Ceremonies
(MC)
2:50Networking Drinks
4:00Close of Conference
Stream D: Process Excellence, Automation & AI
10:55Chairperson's Opening Remarks
Producer
Breaking Banks Asia
11:00Building Trust in an Increasingly Digital World
  • Why trust must be continuously earned
  • How digital trust can become one of an organisation’s most valuable intangible assets
  • Clever versus helpful: what delivers better innovation
Chief Information & Innovation Officer
TAL
11:20Harnessing the Right Power for the Future of Banking
  • Breaking down the security and business risks that were exposed during the pandemic
  • What must the banking industry do in order to simplify their businesses for all stakeholders?
  • The necessity to reimagine the future of banking and customer experience
Senior Executive – RPA Technologist
SS&C Blue Prism
11:40Thinking Differently About Using Data
  • Simplifying and consolidating the bank’s digital infrastructure
  • Embracing the cloud and, eventually, the benefits of multi-cloud
  • Adopting a modern API and microservices-first architecture
  • How we have developed our developers in the war for talent that exists today
Chief Information Officer
Bendigo & Adelaide Bank
12:00Optimising the Middle Office in a Hurry

Hear how Kiwibank partnered with ServiceNow to:

  • Operationalise their middle office quickly while reducing time to competency
  • Achieve process automation at scale by taking a gradual implementation approach
  • Optimise the total experience for employees & customers
Regional Director - Financial Services
ServiceNow
Senior Product Manager, Digital & Technology
Kiwibank
12:20Networking Lunch
1:20Envisioning a better future: How financial services can take advantage of opportunities for large scale disruption with fintech
  • Disruption and innovation in the fintech space is reliant on access, flexibility, speed and control.
  • Making the right partnerships with the right technology vendors is crucial to achieving speed to value and confidence in the financial services sector.
  • How financial services can find opportunities for innovation and optimisation within their business through process mining?
VP of Solutions & Industries GTM
Appian
CIO and CTO
Shaype
1:40The Netflix Era in FS: Reducing the Cost of Technology and Bringing On-Demand Services at Scale
Co-Founder and CEO
Curium App
2:00Data Governance Adoption: Turning Non-Believers Into Believers
  • How moving to a “data-driven” culture will affect roles, responsibilities and processes
  • Identifying multiple business use cases to drive adoption
  • How to embed and sustain Data Governance as part of your organisation’s culture
General Manager Data Office
Allianz Australia
Area Vice President, APAC
Collibra
2:20Panel Discussion - AI & Automation
  • Why AI must be at the heart of financial institutions’ digital strategies
  • Growing and maturing data-driven decision-making capabilities for a competitive edge
  • Aligning people development; keeping a laser focus on data quality and governance
  • What are the cultural barriers to scaling AI for effective process improvement?
Chief Information Officer
Bendigo & Adelaide Bank
Regional Head of Digital Solutions, Group Transformation Office
UBS
Head of Business Development
Amazon Web Services
Producer
Breaking Banks Asia
2:50Networking Drinks
4:00Close of Conference
  • How to identify what customers love about a company's product(s)
  • How to align teams
  • How to optimise for business outcomes that double-down on positive solutions for customers
  • The demand for digital experiences
  • Market consolidation – brand, technology and balance sheet
  • What is a platform?
  • Our journey from digital lender to market enabler
  • Common payment pitfalls accountants and their clients’ experience
  • Payments and workflows are fragmented and isolated, payables are manual, tedious, and repetitive and expenses are challenging to track
  • Evolution in FinTech and the benefits of implementing an integrated full-suite tech solution to streamline operations and delight clients
Floorplan
Touch Hover over the map to see the interactive exhibitions at the Future of Financial Services, Sydney 2022
Limited spaces still remaining, click on the Book Now stands to enquire about sponsorship.
For event logistics and operations:
Amy McAdams
Event Manager
T: +61 2 8484 0908
For sponsorship enquiries:
Mark Quinn
Sales Director
T: +61 2 8484 0955
To participate as a speaker:
Murali Ramesh
Head of Production, FSI
T: +61 2 8484 0904
Register

Please note that delegate attendance is complimentary for the financial services industry only.

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