Future of Financial Services, Sydney 2022

3 November - 4 November 2022

ICC Sydney

Our flagship event and one of the largest of its kind in the Southern Hemisphere, the Future of Financial Services, Sydney is the one-stop source for technology and innovation in Australia’s banking and financial services sector.

  • Days
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Complimentary for FSI Executives

Our flagship event and one of the largest of its kind in the Southern Hemisphere, the Future of Financial Services, Sydney is the one-stop source for technology and innovation in Australia’s banking and financial services sector.

For over a decade, FST’s Sydney financial services forum has brought together an unrivalled crowd of technology, digital and business leaders from more than 150 global financial institutions.

Over 2-full days at Sydney’s ICC on 3 & 4 November, this unmissable event will host more than 1,000 financial services representatives each year including thought leaders and innovators in the technology space with the industry’s top decision-makers.

With consumers having developed an appetite for digital services, platforms and ecosystems that were spurred by the COVID-19 pandemic, there is no better time than now for the leading technology innovators to put their best foot forward.

An essential date on the industry calendar, our Sydney forum defines the future of banking and the wider financial services sector, spearheading the innovation to come in 2022 and beyond.

Featured Topics:

  • Digital transformation
  • Payments Revolution
  • Customer Experience (CX)
  • Cloud Transformation
  • Robotic Process Automation (RPA)
  • Process Mining
  • Artificial Intelligence (AI) and Machine Learning (ML)
  • Data Analytics
  • Open Banking
  • and more

Enhance your experience and attend the exclusive Intersystems workshop: How to address the customer challenge in Australian Banking running on Day 2 as part of the 2022 Future of Financial Services, Sydney conference. Spaces are limited.

Event Information
Start Date: 3 November 2022 9:00 am
End Date: 4 November 2022 5:00 pm
Event Highlights
Future of Financial Services, Sydney 2022
29 Speakers
35 Sponsors
Sean O’Malley
AMP Bank
Andrew McMullan
Commonwealth Bank of Australia
Evy Theunis
DBS Bank (Singapore)
Tim Hogarth
Cara Morton
Bhaskar Katta
Group Executive
AMP Bank
Chief Analytics Officer
Commonwealth Bank of Australia
Managing Director - Regional Head Customer Segment and Customer Science
DBS Bank (Singapore)
Chief Technology Officer
Group CEO
General Manager, Group Operations (Global)
Executive GM Digital
Chief Technology Officer
Chief Information & Innovation Officer
Group Executive - Technology
EGM Information Technology Infrastructure
Suncorp Group
Chief Executive Officer
Co founder and CEO
Nano Home Loans
Group Data and Analytics Officer
Founder and Chief Executive Officer
Future of Finance - Thought Leadership Focused on Digital, Crypto and Intersection of Tech & Finance
Citi (Dubai)
Head of Robotics and Intelligent Automation Services
Executive Director, Client Connect Lead, Customer Science & Segment, Wealth Management
DBS Bank
Hetton Advisory
Head of Direct and Digital Banking
Chief Product Officer
Chief Product Officer
Nano Home Loans
Head of Customer Support
Master of Ceremonies
CEO and Co-Founder
Sales Lead, APJ, Digital Payments Security
Chief Technology Officer
Macquarie Group
Head of Presales, Asia Pacific and Japan
SAP Fioneer
Managing Director, Australia and New Zealand,

Stay tuned for further speaker announcements...

  • Considering trends towards a more open and collaborative finance
  • Capitalising on digital innovation to keep pace with growing consumer and regulatory demands
  • How to come up with data-driven action plans that will bolster the industry’s recovery?
  • How are financial services’ IT and digital priorities set to evolve over 2023?

Streams Start

Stream A: Enterprise Transformation
1:40Architecting for Innovation with Micro-Frontends and Microservices
  • Adopting a ‘micro-frontend’ architecture to eliminate complex interdependencies between teams
  • How a micro-frontend framework supports faster and more tailored feature upgrades
  • Open-sourcing tools for third parties to build innovative web application
2:00Technology Presentation - Seismic
2:20Suncorp's Cloud Transformation JourneyCharles Pizzato, EGM Information Technology Infrastructure, Suncorp Group
2:40Technology Presentation
3:00Afternoon Tea & Networking
3:30Keynote by ChallengerKate Ingwersen, Group Executive - Technology, Challenger
3:50Surviving and Thriving The Next Evolution of Hybrid Cloud – Core, Cloud, or Edge?Jim Steed, Managing Director, Australia and New Zealand,, Nutanix
  • Core, edge, and public clouds will all likely play some role in your infrastructure and become more interconnected
  • Learn how to prepare your leaders, teams, and other stakeholders for the next evolution of hybrid cloud
  • What are the best practice considerations in deciding where to run apps?
Jim Steed
Managing Director, Australia and New Zealand,
4:10Technology Resilience – Fast-forwarding to 2030
  • Bracing for the next ‘black swan event’ – optimising approaches to IT management
  • How risk management and monitoring must evolve to keep pace with a volatile future
  • Strategies to support hybrid workforces from a technology perspective
4:30Navigating Digital Fraud and Cyber Risks in Financial IndustryRamesh Nagarajan, Sales Lead, APJ, Digital Payments Security, Outseer
  • How do you gain the foresight to stop fraud and mitigate cyber risks before transactions happen?
  • Which customers are authentic, and how can you be sure of their authenticity?
  • How close can we get to ‘frictionless’ experiences, and is that even something we want?
Ramesh Nagarajan
Sales Lead, APJ, Digital Payments Security
4:50Panel Discussion - Surviving and Thriving in Times of Change: How Process Mining Underpins Smart Decision Making at Leading Banks Prof. Marcello La Rosa, CEO and Co-Founder, ApromoreAbhi Kadian, Head of Robotics and Intelligent Automation Services, WestpacNigel Adams, Consultant, Hetton Advisory
  • Conceptualise the potential for AI-enabled technology to build resilient organisations, by supporting continuous monitoring and adaptation of business processes for a future characterised by growing uncertainty
  • Maximize the outcomes of hyperautomation along dimensions such as productivity, customer experience and compliance using Process mining as a key enabler
  • Establish an evidence-based model to drive transformative cost reduction and scale delivered through process mining technology
  • Examine the critical skills, tools and governance required to set up a process intelligence initiative for success
Prof. Marcello La Rosa
CEO and Co-Founder
Abhi Kadian
Head of Robotics and Intelligent Automation Services
Nigel Adams
Hetton Advisory
5:20Networking Drinks
Stream B: Banking Innovation & Open Data
1:40Consumer Data Right – Unlocking Australia’s Digital Potential
  • 2022’s most compelling propositions – CDR use cases to date
  • Heralding ‘write access’ as a game-changer for banking and finance
  • How will the Consumer Data Right evolve and spur competition in the year ahead
2:00Technology Presentation - Mulesoft
2:20 Competing in the New Era of Financial ServicesJamie Twiss, Chief Executive Officer, Beforepay
  • What consumers want from the financial services industry
  • The advances in digital and data capabilities that are creating a true challenge to traditional providers
  • How incumbents and attackers can compete in the new era
Jamie Twiss
Chief Executive Officer
2:40Technology Presentation - ThoughtMachine
3:00Afternoon Tea & Networking
3:30Digital Banking-as-a-Service – The Future of Financial Services
  • The potential for white-labelled banking to radically transform customer relationships
  • Unpacking the technology powering BaaS platforms and connectivity
  • How are bank-FinTech alliances creating new revenue streams?
3:50Technology Presentation - Rubrik
4:10Future of Cryptocurrencies by Ronit GoseRonit Ghose, Future of Finance - Thought Leadership Focused on Digital, Crypto and Intersection of Tech & Finance, Citi (Dubai)
4:30Technology Presentation - Elastic
4:50Panel Discussion - Open Banking & the Future of Innovation (Discussion Partner - Mastercard)
  • Tracing Australia’s progress with Open Data initiatives to date – what’s next?
  • Getting APIs, data privacy and consent right – gearing up for Open Banking success
  • Optimising consumer education and overcoming key barriers to Open Banking uptake
  • Why success today hinges on leveraging data for the right opportunities
5:10Networking Drinks


  • AMP Bank’s growth strategy as a technology-enabled digital bank;
  • Latest enhancements to the lending experience, including the Bank’s new digital home loan; and 
  • The Bank’s ongoing focus to enhance service and support for customers, brokers and advisers. 

Streams Start

Stream C: Digital Customer Experience
11:00Technological Capabilities Enabling Seamless ExperiencesRaghavendra Bhat, Executive GM Digital, NAB
11:20Technology Presentation - Publicis Sapient
11:40Presentation by Macquarie GroupJason O'Connell, Chief Technology Officer, Macquarie Group
12:00Technology Presentation - boomi
12:20Networking Lunch
1:20Technology Presentation - Informatica
1:40Presentation by NomuraDeep Thomas, Group Data and Analytics Officer, Nomura
2:00Technology Presentation - Genesys
2:20Panel Discussion - Digital CX Evolution (Discussion Partner - SAP Fioneer)Craig Bacon, Head of Direct and Digital Banking, AMPBlair Redfern, Head of Customer Support, SpaceshipSreyna Rath, Head of Presales, Asia Pacific and Japan, SAP Fioneer
  • Competing using predictive analytics to acquire customers and optimise user journeys
  • Looking at the tech stack to deliver hyper-personalisation in financial services
  • How to unify customer communications and create winning omnichannel experiences
  • Embedded finance – delivering the banking where the customer needs it
  • How to decide on the technology that allows rapid delivery, scaling and continuous improvement of CX
Craig Bacon
Head of Direct and Digital Banking
Blair Redfern
Head of Customer Support
Sreyna Rath
Head of Presales, Asia Pacific and Japan
SAP Fioneer
2:50Networking Drinks
4:00Close of Conference
Stream D: Process Excellence, Automation & AI
11:00Presentation from TAL's CIIOFiona Macgregor, Chief Information & Innovation Officer, TAL
11:20Technology Presentation - Blue Prism
11:40Reaping the Rewards of Agile and Lean Development
  • Rethinking traditional approaches to technology development with agile work practices
  • Democratising strategy – setting visionary targets, empowering teams to innovate and problem-solve
  • How to avoid repeated ‘false starts’ and siloed successes
12:00Technology Presentation - ServiceNow
  • Empowering FSI to work better through automation and machine learning
  • Strengthening the overall security posture that directly improves EX
  • Real-world use cases of Citrix’s technology offerings utilised in the sector today
12:20Networking Lunch
1:20Technology Presentation - Appian
1:40Raising the Resilience Quotient with Intelligent Automation
  • Augmenting critical processes whilst recalibrating human capital towards high-value tasks
  • Why an intelligent digital workforce is critical to increase agility and flexibility
  • Navigating the perils and pitfalls of wide-scale intelligent RPA deployment
2:00Technology Presentation - Collibra
2:20Panel Discussion - AI & AutomationJitendra Tekchandani, Executive Director, Client Connect Lead, Customer Science & Segment, Wealth Management, DBS Bank
  • Why AI must be at the heart of financial institutions’ digital strategies
  • Growing and maturing data-driven decision-making capabilities for a competitive edge
  • Aligning people development; keeping a laser focus on data quality and governance
  • What are the cultural barriers to scaling AI for effective process improvement?
Jitendra Tekchandani
Executive Director, Client Connect Lead, Customer Science & Segment, Wealth Management
DBS Bank
2:50Networking Drinks
4:00Close of Conference
For event logistics and operations:
Amy McAdams
Event Manager
T: +61 2 8484 0908
For sponsorship enquiries:
Mark Quinn
Sales Director
T: +61 2 8484 0955
To participate as a speaker:
Murali Ramesh
Head of Production, FSI
T: +61 2 8484 0904

Please note that delegate attendance is complimentary for the financial services industry only.

Paid tickets are available for service providers to the industry (e.g., solution providers to the banking, insurance & wealth management industry) at the discretion of FST Media. For more information on vendor fees, please contact sales@fst.net.au or +61 2 8484 0918.

FST Media reserves the right to decline registration and entry to the event.

By agreeing to the Terms and Conditions for complimentary VIP Registration, you acknowledge that to qualify for that complimentary VIP pass the delegate needs to be currently employed by a Financial Services organisation.

Should you be unable to attend on the day of the conference, a ‘like-for-like’ substitute is welcome to attend in your stead at no extra charge, provided we are informed of the change up to 14 days prior to the conference. Any cancellations made within 14 days of the conference, with no relevant substitute provided, will incur a $150+ GST non-attendance fee. This fee will be used to cover delegate material costs and catering costs incurred by FST Media on submission of delegate numbers to the conference venue.

FST Media will make every effort to ensure that the event and the program will take place as advised. FST Media reserves the right to delete or alter items in the program and will not take financial responsibility for changes that are the result of events beyond its control, including travel and/or accommodation.

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