About the Event
Our flagship event and one of the largest of its kind in the Southern Hemisphere, the Future of Financial Services, Sydney is the one-stop source for technology and innovation in Australia’s banking and financial services sector.
For over a decade, FST’s Sydney financial services forum has brought together an unrivalled crowd of technology, digital and business leaders from more than 150 global financial institutions.
Over 2 full days at Sydney’s ICC on 3 & 4 November, this unmissable event will host more than 1,000 financial services representatives each year including thought leaders and innovators in the technology space with the industry’s top decision-makers.
With consumers having developed an appetite for digital services, platforms and ecosystems that were spurred by the COVID-19 pandemic, there is no better time than now for the leading technology innovators to put their best foot forward.
An essential date on the industry calendar, our Sydney forum defines the future of banking and the wider financial services sector, spearheading the innovation to come in 2022 and beyond.
Featured Topics:
- Digital Transformation
- Payments Revolution
- Customer Experience (CX)
- Cloud Transformation
- Robotic Process Automation (RPA)
- Process Mining
- Artificial Intelligence (AI) and Machine Learning (ML)
- Data Analytics
- Open Banking
- and more
Enhance your experience and attend the exclusive Intersystems workshop: How To Address The Customer Challenge In Australian Banking running on Day 2 as part of the 2022 Future of Financial Services, Sydney conference. Spaces are limited.
In partnership with
Speakers
Executive Director, Client Connect Lead, Customer Science & Segment, Wealth Management
DBS Bank
Executive Director, Global Head of Blockchain, Digital Assets and Platform Services, Group Integration Office (GIO) and Head of CS Integration, Australian Branch, GIO.
UBS
Floorplan
Touch Hover over the map to see the interactive exhibitions at the Future of Financial Services, Sydney 2022
[FutureofFinancialServices2022]Limited spaces still remaining, click on the Book Now stands to enquire about sponsorship.
Agenda
- Understanding how these technologies will support the future of work
- Importance of building ethical frameworks
- What does the future hold?
Hear how FSI organisations in Australia are boosting user productivity, unlocking efficiency and increasing effectiveness through leveraging digital adoption in this fireside chat with Susanne Gray, Accenture Senior Manager - Business & Change Agility Lead and Clarence Dent, RVP ANZ at WalkMe.
- AI “democratisation” efforts and mindset
- Key customer-facing wins that CBA’s decision science area has had to date
- Using AI ethical frameworks to ensure AI is being used responsibly to improve financial wellbeing of customers
- Creating a Digital Headquarters to improve employee productivity
- Using technology networks to improve discoverability, self-service and real-time productivity
- Leveraging AI: robotics, chatbots and virtual assistants that support HR processes
- New models for management and leadership in hybrid workplaces
- Considering trends towards a more open and collaborative finance
- Capitalising on digital innovation to keep pace with growing consumer and regulatory demands
- How to come up with data-driven action plans that will bolster the industry’s recovery?
- How are financial services’ IT and digital priorities set to evolve over 2023?
- Why businesses need to rethink their workflows and customer engagement model in a hybrid world
- How to elevate the hybrid experiences for frontline workers and consumers
- What impact will these changes make to help improve your topline revenues and button line costs
- Why Engineering is the backbone to banking services?
- Managing, attracting, retaining and excelling in engineering is increasingly a differentiator for leaders
Exposing the trends, threats and techniques that define today’s threat landscape
Streams Start
| Stream A: Enterprise Transformation | ||
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| Stream B: Banking Innovation & Open Data | ||
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- How do you keep investments profitable when global inflation is growing at pace?
- What is the new technology 'moonshots' and will they contribute to corporate success?
- Addressing mental well-being and workforce shortages
- ESG Strategy and Sustainability impact of financial services products and services
- Thinking of the big picture
- Latest enhancements to the lending experience, including the Bank’s new digital home loan; and
- The Bank’s ongoing focus to enhance service and support for customers, brokers and advisers.
Find out how technology is shaping the future of fintech.
- Hear the challenges and successes of other financial service organisations around the world
- Understand practical tips to operationalise your digital transformation
- Differentiate between theory and practise
- ‘Digital to the core’ Banking
- Key capabilities acquired to accelerate Operations’ digital journey
- Shifting to a digitally-empowered workforce through low-code
- Key learnings to enable low-code at scale
- Addressing FSIs reliance on exponentially increasing ESG & Climate data intelligence
- Building on the cutting-edge use of geospatial data coupled with science-based scenario modulisation
- Leveraging disruptive technology innovations to facilitate end-to-end data collection, management and analysis capabilities
Streams Start
| Stream C: Digital Customer Experience | ||
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| Stream D: Process Excellence, Automation & AI | ||
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- How to identify what customers love about a company's product(s)
- How to align teams
- How to optimise for business outcomes that double-down on positive solutions for customers
- The demand for digital experiences
- Market consolidation – brand, technology and balance sheet
- What is a platform?
- Our journey from digital lender to market enabler
- Common payment pitfalls accountants and their clients’ experience
- Payments and workflows are fragmented and isolated, payables are manual, tedious, and repetitive and expenses are challenging to track
- Evolution in FinTech and the benefits of implementing an integrated full-suite tech solution to streamline operations and delight clients
Sponsors
In Partnership with NSW Government – Investment NSW
Diamond Lead Sponsor
Diamond Sponsor
Platinum Sponsors
Gold Sponsors
Silver Sponsors
Bronze Sponsors
Coffee Sponsors
Workshop Sponsor
Executive Roundtable Sponsors
Broadcast Partner
Who's Who Dinner
Exclusive Harbour Cruise
Testimonials
Hear from previous attendees
Contact Us
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