About the Event
Step into The Future of Financial Services, Sydney 2024 – where innovation meets inspiration in the heart of Australia’s banking and financial landscape. As the unrivalled flagship event and a powerhouse in the Southern Hemisphere, we’re your go-to hub for the latest tech trends and financial innovations. For almost two decades, FST Media’s forum has brought together an exciting crowd of technology, digital, and business leaders from banks, insurers, fintechs, and wealth managers nationwide and worldwide. Join 1,000+ financial services trailblazers, and 50+ speakers and connect with 40+ cutting-edge technology solution providers, witness the industry’s rising stars, and unite with leading futurists, strategists, and influencers.
In this year’s edition, Future of Financial Services, Sydney 2024 will explore key themes such as identifying macro-trends that continue to shape the future of technological advancements and harnessing the ability to swiftly pivot these technologies, cultures, and team structure as required aka composability. These topics will cover the whole landscape from the revolutionary shift in payments, and regulatory amendments to promoting agility at scale within financial institutions.
Sub-themes:
- Sustainability and Impact Measurement
- Organisational Resilience and Change Management
- Digital Banking and Customer Experience Enhancement
- AI Adoption, Governance, and Infrastructure
- Modernising Core Systems and Platform-Based Approaches
Speakers
Director of Policy & Governance @ UTS Human Technology Institute
Australian Government’s AI Expert Group | NSW AI Review Committee et al.
Indicative Agenda
- What I’ve learned from three years of driving transformation and change, leading CBA’s Engineering Excellence program
- The skills and changes that I believe are going to be needed for Australia to lead in Technology & Innovation
- My model for broad ecosystem-wide innovation, and how we can use our environmental assets to drive a clean future for AI
- Explore how AI and machine learning are revolutionizing personalized banking and risk management
- Discover the power of composable architecture in creating flexible, scalable financial systems
- Learn about the rise of contextual finance and its impact on customer experience
- Understand the growing importance of sustainable lending practices and ESG integration in financial services
- Navigating VUCA and Global Forces: Understand how volatility, uncertainty, complexity, and ambiguity, along with major global forces, shape the banking landscape
- Emerging Trends and Innovations: Explore the impact of fintechs, digital-only banks, and mobile payments on retail banking
- Future-Ready Strategies and DBS Transformation: Identify strategies for thriving in rapid change and examine DBS Bank’s successful transformation journey
- Stay Ahead of Regulations and Trends: Take ownership of compliance and regulatory standards. Neglecting data quality and outdated systems could lead to compliance issues and missed opportunities, landing you in tomorrow’s headlines
- Enhance Visibility and Context: Adopt an enterprise communication platform to proactively eliminate operational blind spots, ensuring that all communications meet your high standards
- Transform Customer Experience: Focus on delivering technological and process transformations that unlock long-term customer value
- Understanding Transformation: Demystify digital transformation and its implications for businesses across various industries
- Navigating Complexities: Unravel the intricate challenges of transformation across capabilities (tech/product/data), customer (experience/process/insights), business (path to profit, differentiation, core competency), and people/leadership
- Choosing the Right Approach: Explore various transformation strategies and learn how to select the best fit for your organisation’s unique context
- Highlight the size and significance of the small business market as the engine room of Australia’s economy, emphasising their crucial role and the current challenges they face, including high closure rates and inflationary impacts
- Discuss how the banking industry and technology can support small businesses by providing easier access to secure finance, fostering competition through smaller banks, and offering technology ecosystems that ease administrative burdens with seamless mobile functionality
- Address the importance of secure technology platforms to protect small businesses from cyber risks
- Strategic Technology Investments: How can financial services leaders prioritise initiatives that drive immediate and long-term value while modernising legacy systems?
- Future-Proofing Strategies: Will the approaches from recent years remain effective in 2025, and how can institutions ensure they stay ahead with cloud, data, and AI advancements?
- Talent Acquisition and Development: What are the most effective strategies for attracting, developing, and retaining top talent to harness evolving tech?
- Insourcing vs. Partnering: How can institutions make critical decisions on insourcing skills versus partnering to maximise innovation and efficiency?
- Traditional monitoring solutions often lack the depth and breadth needed to manage complex infrastructures.
- Understanding the critical role of observability in achieving operational excellence
- How can organisations implement these solutions to accelerate the efficiency of their IT operations
Streams Start
| Stream A: Future of Customer Success | ||
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| Stream B: Future of Cloud and Data | ||
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- We see a bright future. A world of possibilities
- We dare to embrace change, to innovate and adapt
- Our aim at Westpac is to be our customer's #1 bank and partner through life
- Optimise AI and ML Solutions: Join us for an open discussion on how to enhance your AI and ML strategies to stay ahead of competitors
- Navigate LLM Model Integration: Understand the challenges of integrating large language models (LLMs) and learn how to successfully manage these components within your infrastructure
- Simplify AI Deployment and Management: Discover ways to streamline the deployment, scaling, and secure management of AI solutions from core to edge, with insights on how Nutanix can help you unlock AI’s full potential
- Explore how CommBank’s approach to responsible and human centred AI has positioned the bank as a global leader
- Unpack real use cases to understand the benefits AI can provide for customers, team members and the broader community
- Adopting AI for Business Growth: Explore the significant pressure finance professionals face to embrace AI and its potential benefits for business growth
- Navigating AI Challenges and Risks: Discuss the importance of being prepared for the challenges and substantial risks that come with AI implementation
- Actionable Strategies for AI Integration: Provide insights into key liabilities and share actionable strategies that can be immediately implemented within organisations to effectively integrate AI
Streams Start
| Stream C: AI Implementation | ||
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| Stream D: AI Insights Hub | ||
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2024 Sponsors
Platinum
Lead Gold
Gold
Bronze Stand
Executive Roundtable
Who's Who Dinner
Lanyard
Contact Us
For event and marketing enquiries:
Jessica Cozanitis
Marketing Executive
T: +61 401 422 928
