About the Event
“Pioneering Purpose-Driven Innovation and Sustainability to Reshape the Future of Financial Services”
The Future of Financial Services, Sydney, is the one-stop source for technology and innovation in Australia’s banking and financial services sector. As our flagship event and one of the largest in the Southern Hemisphere, this event is where the market meets.
For almost two decades, FST Media’s Sydney financial services forum has brought together an unrivalled crowd of technology, digital, and business leaders from banks, insurers, and wealth managers from across the country and worldwide.
Held over two days, this unmissable event will host over 1,000 financial services representatives, 60+ technology solution providers, the industry’s best up-and-comers, and leading futurists, strategists, and influencers.
Key Themes:
- Sustainability – Importance of digital leadership in sustainable performance
- Reposition for Agility at Scale – Ability to swiftly pivot technologies, cultures, and team structure as required aka composability
- Financial Literacy – Current and future use of management of money
- Digital Ecosystem – Increasing competition and innovation through partnerships
- Generative AI – Advancements in generative AI, its experimentation in FSI, and the need for guardrails
- Payments Revolution – Macro-trends shaping the Future of Payments from CDBCs, cross-border payments, and open data
Featured Topics:
- Digital Transformation
- Payments Revolution
- Customer Experience (CX)
- Cloud Transformation
- Robotic Process Automation (RPA)
- Process Mining
- Artificial Intelligence (AI) and Machine Learning (ML)
- Data Analytics
- Open Banking
- and much, much more
In partnership with
Speakers
Executive Director, Client Connect Lead, Customer Science & Segment, Wealth Management
DBS Bank
Event Floorplan
Agenda
- Reducing 'time to say yes' and shifting the trend of time sensitive needs among home buyers
- Breaking down challenges like volatile talent markets, and a legacy of inflexible, monolithic platforms
- How does a company like NAB overcome these challenges?
The rapid digital transformation within the financial services industry has made the adoption of digital technologies a crucial imperative for success.
- Hear about real-world user adoption challenges for FSI organisations in Australia and how they are being solved with a digital adoption strategy
- Find out how a digital adoption platform gets your people behind your technology, to help you drive operational efficiencies and customer loyalty
- Learn actionable strategies and best practices for implementing digital adoption initiatives within your organisation
- Navigating a VUCA world
- Future Trends in Banking
- DBS Transformation Journey
In an era of unprecedented disruption and rapidly evolving customer expectations, future-proofing your financial services organisation is not just a choice; it is a necessity. Join our session as our panellists delve into the critical pillars that underpin future-proofing:
- Optimise operational efficiency, increase productivity and deliver frictionless experiences to your customers and employees
- Achieve the right balance between innovation and compliance
- How AI can revolutionise financial services and create new avenues for growth
- How open and collaborative finance is impacting the industry
- Importance of leveraging digital innovation to meet the growing demands of consumers
- How strategies for developing data-driven action plans will help the industry
- How financial services' IT and digital tools will change the industry in the near future
- The game-changing impact of generative AI on knowledge work flow, unlocking individual and group productivity
- How visionary leaders are driving productivity and performance through AI + Data
- How to make data driven decisions and developing industry leading products that deliver exceptional customer experiences - all with trust, security and innovation front of mind
Streams Start
| STREAM A: ENTERPRISE TRANSFORMATION | ||
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| STREAM B: FSI INNOVATION | ||
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- Establish your WHY – link to an emotion
- Worst case scenario goal setting
- Reverse engineer your way to success
- Training for the Time Poor
- Discussing the significance of modernisation and interoperability
- How to build guard rails around common pitfalls in the age of hyper-digitising operations
- Reimagining cloud operations by enhancing visibility, leverage automation, and foster collaboration for efficient digital management
- Leveraging AI capabilities to remove manual processes and drive to next best action
- The importance of collaboration with increasing regulatory pressures and fast adoption of technology
- Three perspectives and commonalities (regulators, institutions and vendors)
- The role of The RegTech Association
- Strategies to promote diversity and inclusivity in financial services
- Evaluating the effectiveness of mentorship and STEM pathways for women in finance
- Forge partnerships with community organisations and nonprofits that focus on financial inclusion and empowerment
- Exploring emerging technologies like AI can help create more secure, efficient, and inclusive financial systems
- What just happened?
- Why AI is the biggest change to hit banking since the internet
- There are risks, but why we have no choice but to embrace AI
- Assembling the future-ready bank
- AI-pair programming: the future of software development
- AI: behind the headlines
- Building a more modern, flexible, and scalable technology platform
- Enabling the bank to deliver an even better mobile-first customer experience now and into the future
- Human to technology interaction
- Advancements in AI and utilisation in inclusive technology
- Opportunities and positive applications with intelligent technologies
- What he's seen around the world as a presenter with ABC and Discover Channel, from genomics research to space travel
Streams Start
| STREAM C: DIGITAL CUSTOMER EXPERIENCE | ||
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| STREAM D: OPERATIONAL EXCELLENCE | ||
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- The latest trends leading to a decline in digital trust in common customer channels
- The power of one-to-one outreach and hyper-personalized messages, delivering the right content at the right time and in order to rejuvenate customer engagement and trust
- The benefits of choosing ready-made solutions with a Build Vs Buy approach, allowing you to be up and running in weeks, not months, without investing extra hours in tech development
- Ever wondered how you get the best from your people, processes and systems at the pace of a Fintech start up?
- Shaun shares his experience of how he harnessed the hustle to launch award winning products to market and what it really takes to do things faster, cheaper, better
- Impact of the Hybrid Work Model
- Investing in leadership capability to help organizations make top choices for employees and achieve performance benefits.
- Tokenising for Trade and Finance
- Payments and ISO20022 Standards
- Discover Shaype's embedded finance platform unlocking agility and scale for financial service providers with control, flexibility, speed, and compliance
- Revolutionise transactional solutions for financial institutions, enabling them to stay at the forefront of finance, regardless of their infrastructure – new or legacy
- Banks and Fintech's are uniquely positioned to use customer's data to deliver personalised digital experiences. What are the opportunities that exist?
- How ANZ leverage the Moneythor 'system of engagement' to drive outcomes for customers and the bank
- AI promises to many societal and economic benefits, but also new challenges in terms of development methodologies and risk management
- As we head into the 4th industrial revolution, data risk will need to share the stage with AI risk management and Data Factories turn into AI Factories
- Digital Twin - Consume content digitally
- AI - Analyse, explain and act
- Compliance is a source not a barrier to Innovation
- Digital Regulatory Infrastructure is a must not a nice to have
- Regulatory change is an opportunity and can deliver ROI and Value
- How a cyber attacker impacts a FinTech
- The steps a FinTech should take immediately
- Discover how FSIs leverage hyper-personalised AI for enhanced CX and customer retention
- Feauturing 2 insurer case studies that demonstrate data-driven CX success, improving ROI and reducing churn
Sponsors
Diamond Lead Sponsor
Diamond Sponsor
Platinum Sponsors
Gold Lead Stream Sponsors
Gold Sponsors
Silver Sponsors
Bronze Sponsors
Who's Who Dinner Sponsors
Executive Roundtable Sponsor
Premium Coffee Cart Sponsor
Coffee Sponsors
Networking Drinks Sponsor
Recruitment Partner
Fintech Partners
Contact Us
For event and marketing enquiries:
Jessica Cozanitis
Marketing Executive
T: +61 401 422 928
